Service Team Leader

ABM UK; Oxford; On-site; GBP 42,706,000 - 49,594,000; Full time

Benefits offered by this job

GP 24/7 telehealth

Mental health support

Cycle to work scheme

Perks at Work

Life resources

Emergency support

Job summary

ABM UK is seeking a Service Team Leader in Oxford North to oversee a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. You will drive service standards and coordinate daily operations to deliver safe, clean, and welcoming environments in a busy town centre facility.

Key requirements include frontline leadership in housekeeping or security, strong communication, people development, and the ability to prioritise tasks.

Qualifications

• Experience leading frontline teams in Housekeeping or Security.
• Strong communication and people-development skills.
• Ability to prioritise tasks and maintain high service levels.

Responsibilities

• Lead, support, and motivate your team to ensure high service standards in Security, Cleaning, and Waste Management.
• Develop your team through ongoing training, coaching and mentorship.
• Foster a positive, inclusive work environment and ensure staff feel valued.
• Prioritise and delegate tasks to ensure smooth daily operations.
• Maintain excellent customer service and a safe, welcoming environment for visitors.

Skills

Customer service

Front-line leadership

Team development

Communication

Decision making

Problem solving

Job description

LOCATION: Oxford North

HOURS: 42 hours per week

SHIFT PATTERN: 4 ON 4 OFF

PAY RATE: £15.00 per hour

Role Overview

We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.

Key Responsibilities

• Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
• Develop yourself and your team through ongoing training, coaching and mentorship.
• Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.
• Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs.
• Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.

Key Attributes & Skills

• A passion for customer service, ensuring our customers are at the heart of everything we do.
• Previous front-line leadership experience in either Housekeeping or Security.
• Ability to develop and inspire team members, supporting their professional growth.
• A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
• Strong decision-making and task prioritization skills, maintaining efficiency and high service levels.
• A professional and proactive approach to problem-solving and conflict resolution.

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For More Information About ABM's Benefits, Visit Our

About ABM:

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.