Service Team Leader

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Service Team Leader to enhance customer experiences and drive service excellence. In this pivotal role, you will manage service inquiries, ensure customer satisfaction, and promote additional services. Your positive and customer-focused approach will be key in fostering long-term relationships and career growth. Join a team committed to delivering exceptional service and making a meaningful impact in the automotive sector.

Qualifications

• Experience as a Service Advisor or Service Team Leader in a main dealership.
• Positive, customer-focused attitude and approach.

Responsibilities

• Manage all service telephone and walk-in inquiries.
• Greet customers, qualify, and identify their needs for vehicle drop-off.
• Keep customers updated throughout the day.

Skills

Customer Service

Communication

Sales Skills

Job description

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Our client is a Prestige dealership, currently seeking an experienced Service Team Leader to join their team.

You will focus on delivering a high level of brand experience to customers, committed to making a difference, and seeking long-term career progression.

Responsibilities:

1. Manage all service telephone and walk-in inquiries.
2. Greet customers, qualify, and identify their needs for vehicle drop-off.
3. Keep customers updated throughout the day.
4. Discuss and upsell additional work to customers.
5. Advise and forward diarized unsold work.
6. Conduct inspections as necessary prior to handover to the customer.

About You:

• Experience as a Service Advisor or Service Team Leader in a main dealership.
• Positive, customer-focused attitude and approach.