Customer Service Team Leader

Career Opportunities: Customer Service Team Leader (9703)

Requisition ID 9703 - Posted - Australia - Victoria - Customer Service - Nufarm - Seed Technologies

it’s official. We’re the #1 best place to work in Agriculture, Mining and Utilities 2023 awarded by @FinancialReview and @Inventium

How can you inspire innovation at Nuseed?

Are you enthusiastic about providing an exceptional customer experience? Are you someone who enjoys guiding and nurturing a team, and prepared to learn more about the agriculture seeds industry? We invite you to join us in Horsham, Victoria, in the role of Customer Service Team Leader.

About the Role

At Nuseed we pride ourselves on being easy to do business with, being knowledgeable, and being transparent and reliable. You will join an established team, and hands-on support and training will be provided.

The Customer Service Team Leader's priority is to provide an exceptional customer experience. You will achieve this through your naturally customer-centric mindset which will see you striving to respond effectively to customer enquiries and working to ensure orders are processed accurately and timely.

What will you be doing?

1. As team leader of a small and critical team you will be responsible for coordinating day-to-day tasks and providing training and development.
2. Build and maintain effective communication channels with both internal and external stakeholders.
3. Conduct regular reporting and analysis for informed decision-making.
4. Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications.
5. Proactively monitor and manage the end-to-end canola portfolio, identifying, communicating, and resolving issues as they arise.

What We're Looking For

1. You have a customer-centric mindset with experience within a customer service leadership role.
2. You have a high level of attention to detail and strive for excellence in your work.
3. You are a strong communicator and use this strength to build relationships internally and externally.
4. You appreciate and understand the power of collaboration.
5. You have well-developed organisational and administrative skills.
6. Desire to learn more about the Seed industry and the role Nuseed plays in innovating!

What’s in it for you?

This is a permanent role and an opportunity to join a global organisation with purpose where you can contribute to a positive future.

As part of this role, you will have access to:

1. A competitive salary, Company Shareplan and incentive program.
2. Flexible work with the opportunity to bring yourself to work!
3. Employee Assistance Program.
4. Career development opportunities and training to set you up for success.
5. Vehicle leasing through salary sacrifice.
6. Discounted health insurance.

If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being part of something bigger, we would love to hear from you. Nufarm is proud to be recognised as an endorsed employer of choice by Work180.