Service Team Leader

Pentagon Motor Group; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

Pentagon Motor Group is looking for a Service Team Leader to join their successful Lincoln team. The ideal candidate will provide exceptional customer service, manage customer interactions, and maintain service operations. Opportunities for training and career advancement are available, alongside a comprehensive benefits package including holiday entitlement and employee support programs.

Benefits

31 days holiday per year

Recommend a Friend Scheme

Discounted days out

Retail discounts

Fully funded qualifications

Manufacturer specific training

Employee Assistance Programme

Pension Scheme contributions

Qualifications

• Previous experience in a similar role.
• Experience in a busy office environment.
• Willingness to learn and develop.

Responsibilities

• Provide excellent customer service and greet customers.
• Liaise with customers via various channels to understand their needs.
• Maintain service planners and keep customers updated on vehicle status.

Skills

Customer Service Skills

Organisational Skills

Administration Skills

Attention to Detail

Ability to Manage Difficult Situations

Job description

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Pentagon Motor Group have an amazing new opportunity for a Service Team Leader to join their highly successful Lincoln team.

If you . .

• Take pride in providing an excellent customer service experience
• Enjoy the buzz of a fast paced working environment
• Thrive in a team environment

Then this may be the opportunity for you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What will you be doing?

As a Service Team Leader with the Pentagon Motor Group, you will be the first point of contact for customers and as such, you’ll be an important ambassador for the Group.

Responsibilities of the role include:

• Meeting and greeting customers, ensuring an excellent level of customer service from the very beginning.
• Liaising with customers both face-to-face, by telephone and e-mail, understanding their requirements, interpreting them and advising if and when we are capable of satisfying them.
• Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop when vehicles are due in and completed.
• Taking responsibility for the receipt of and handover back of customer vehicles. The release and return of courtesy vehicles, carry out handover checks etc.
• Keeping customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.

The working hours for this role are Monday to Friday, 08:00am – 17:30pm

Who are we looking for?

You will need to have:

• Previous experience working in a similar role.
• Experience of a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• The ability to calm and manage difficult situations.
• Unlimited confidence, resilience, drive, energy and talent along with a professional manner.
• Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
• Strong administration skills and excellent attention to detail.
• Willingness to learn and develop

Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role.