Customer Service Team Leader

Travail Employment Group Ltd; Newark on Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic distribution company in Newark seeks a highly motivated Customer Service Team Leader to manage their customer service team. The role involves leading operations, developing customer service processes, and building inter-departmental relationships. Ideal candidates will have strong leadership, organizational, and communication skills.

Benefits

Pension

Free on-site parking

Dynamic fun team

Qualifications

• Strong leadership qualities with previous team management experience.
• Good understanding of customer order processes.
• Intermediate IT skills including CRM, Word, and Excel.

Responsibilities

• Leading day-to-day operations of the customer service department.
• Developing processes for managing orders and customer support.
• Resolving escalated customer issues and complaints.

Skills

Leadership

Organizational skills

Communication

Complaint management

Tools

CRM

Word

Excel

Job description

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Customer Service Team Leader

Our dynamic distribution company based in Newark is seeking a highly motivated Customer Service Team Leader to manage their small, fast-paced customer service team. Responsibilities include:

1. Leading the day-to-day operations of the department.
2. Developing processes for managing orders, arranging transport, and providing customer support.
3. Building effective relationships with departments such as purchasing, warehouse, and finance.
4. Resolving escalated customer issues and complaints.
5. Updating and maintaining product and pricing records on the CRM system.
6. Training, developing, and guiding team members.
7. Creating weekly and monthly departmental reports.

Ideal candidates will have strong leadership qualities, previous team management experience, and a good understanding of customer order processes. Comfort with complaint management, excellent organizational skills, and strong written and oral communication skills are essential. Intermediate IT skills, including Word, Excel, and CRM, are required.

Benefits: Pension, Free on-site parking, Dynamic fun team.

To apply, please send your up-to-date CV to [emailprotected].