Customer Service Team Leader

Travail Employment Group; Newark and Sherwood; On-site; GBP 33,000; Full time

Job summary

A dynamic distribution company in Newark seeks a motivated Customer Services Team Leader to oversee a fast-paced team. Responsibilities include leading operations, managing customer interactions, and developing team members. Ideal candidates will have strong leadership skills and experience in customer service, with a focus on complaint resolution and team development.

Benefits

Pension

Free on-site parking

Dynamic Fun Team

Qualifications

• Strong leadership qualities with previous team management experience.
• Understanding of customer order processes and complaint management.
• Excellent written and oral communication skills are essential.

Responsibilities

• Lead daily operations of the customer service team.
• Develop processes for order management and customer support.
• Train and guide customer service team members.

Skills

Leadership

Customer Service

Complaint Management

Organisational Skills

Communication

IT Skills

Tools

CRM

Word

Excel

Job description

Customer Services Team Leader

Newark

c£33k

Permanent

Full-time

Our dynamic distribution company based in Newark is seeking a highly motivated, Customer Service Team Leader to manage their small fast paced Customer Service team. Managing all aspects of the customer service process duties will include.

• Lead the team in the day-to-day running of the department.

• Develop all aspects and processes used in managing orders, arranging transport and general customer support

• Build effective working relationships with heads of departments in purchasing, warehouse, and finance department.

• Resolve escalated customer support issues and complaints.

• Ensure new products and pricing records are updated and maintained on CRM system.

• Train, develop and guide customer service team members

• Create weekly and monthly departmental reports

If you have strong leadership qualities and previous experience in managing a team, this Customer Service Team Leader role may be for you. To be considered you must understand the customer order processes, be comfortable with complaint management and be very well organised. Excellent written and oral, skills are essential as are Intermediate IT skills, including Word, Excel and CRM skills.

Benefits - Pension - Free on-site parking - Dynamic Fun Team

To apply for the role of Customer Service Team Leader, please send your up-to-date CV to [e-mail]