Customer Service Team Leader

Hays; Hessle; On-site; GBP 32,000 - 38,000; Full time

Job summary

A growing logistics firm is seeking an experienced Customer Service Leader to oversee their UK customer service team. This role involves driving performance, supporting team development, and ensuring high standards of customer service for clients across the UK and Europe. With a competitive salary and great growth potential, this is an excellent opportunity for individuals passionate about leadership in customer service.

Benefits

22 days annual leave + bank holidays

Auto-enrol pension

Ongoing CPD

Qualifications

• Demonstrable track record of customer service team leadership, ideally in logistics.
• Ability to motivate and inspire a team.
• Committed to continual improvement in service delivery.

Responsibilities

• Drive team performance and support with training and development.
• Be point of contact for escalated issues.
• Promote a strong team culture.

Skills

Customer service leadership

Motivating teams

Solutions-focused approach

Training IT systems

Strong communication

Tools

CRM

Excel

Job description

Your new company
This is a fantastic opportunity for an experienced customer service leader to join a growing logistics firm in West Hull in this exciting opportunity to lead and develop the customer service team. This team is growing and offers excellent potential to support the continual drive for exceptional customer service for their established and new clients across the UK and Europe.
Your new role
Reporting in to the Customer Service Manager, you will be responsible for the UK-based customer service team. You will drive the team's performance, delegate work across the team and support with training and development. You will lead by example, demonstrating a commitment to exceptional customer service, a drive towards KPIs and SLAs, be the point of contact for escalated issues and promote a strong team culture.
What you'll need to succeed
A demonstrable track record of customer service team leadership, ideally from within a logistics setting.
Be solutions-focused and committed to continual improvement in service delivery.
Ability to effectively use and train IT systems, including CRM and Excel.
Able to motivate and inspire a team of advisors through strong leadership.

What you'll get in return
Standard working hours of 8am-4.30pm Mon-Fri (occasional cover required for holidays and weekends)
Salary up to £38,000 DOE
22 days annual leave + bank holidays
Auto-enrol pension
Ongoing CPD

What you need to do now


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