Service Team Leader

Rentokil Initial Careers; Birmingham; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is looking for a dedicated Service Team Leader to join their Birmingham branch. This full-time, permanent role offers a competitive salary package and the chance to lead a team while ensuring excellent customer service. With opportunities for professional growth through industry-leading training and a supportive work environment, this role is perfect for those passionate about developing staff and enhancing service delivery. Join a company that prioritizes its people and offers a range of attractive benefits, including performance-linked salary grading and a robust employee assistance program.

Benefits

Uniform

RI Rewards

Private Healthcare Scheme

Company Pension Scheme

Exciting Discounts and Cashback Offers

Overtime Opportunities

Uncapped Leads Commission

Employee Assistance Programme

Long Service Recognition

Refer a Friend Bonus

Qualifications

• Demonstrated leadership skills and excellent customer service experience required.
• Full UK driving licence held for over two years is mandatory.

Responsibilities

• Plan and organize routes for drivers and manage the driving team.
• Address customer complaints and improve service quality.

Skills

Leadership Skills

Customer Service

Communication Skills

Adaptability

Initiative

Education

Full UK Driving Licence

Job description

Join Our Team and Make a Difference!

We are currently seeking a Service Team Leader to join our dedicated team at the Birmingham branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £25810 per annum
• Expected OTE: £27250 per annum, with bonus and commission schemes available
• Benefits: Uniform and RI Rewards
• Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary
• Industry-Leading Training: Receive top-notch training to support our customers' needs

The Service Team Leader Role

As a Service Team Leader, you will support the branches' operations and organise the Service Driving team. Key responsibilities include:

• Planning and organising routes for our drivers
• Organising the fleet of vehicles we have
• Managing a certain number of drivers within the branch
• Dealing with customer complaints and queries
• Identifying ways to improve the quality and efficiency of customer service
• Providing support and development for colleagues in the branch
• Keeping relevant documentation up to date including vehicle information
• On occasions, you may need to cover driving routes

Requirements

• Full UK driving licence held for more than two years, with no more than six penalty points
• Have demonstrated leadership skills in a working environment
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Demonstrate excellent customer service and communication skills
• Flexibility with working patterns to support business needs
• Ability to use own initiative and have a positive ‘can do' attitude
• Pride in the job you do
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system - linked to performance for those keen to develop their career within our business
• Opportunity to contribute to a Private Healthcare scheme
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers
• Uncapped leads commission - although this isn't a sales job, we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

A Company Putting 'People First'

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.