Service Support Worker

British Red Cross; London; On-site; GBP 23,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a positive impact in people's lives. As a Service Support Worker, you will provide essential support to individuals transitioning from hospital back to their homes. This role emphasizes compassion, communication, and collaboration, allowing you to empower service users to regain their independence and confidence. With a commitment to diversity and inclusivity, this organization fosters a supportive environment for all staff. If you are enthusiastic about making a difference, this is the perfect opportunity for you.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working

Wide range of career opportunities and training

Access to Blue Light Discount Card

Mental health and wellbeing assistance

Qualifications

• Previous experience in a similar care setting, preferably within healthcare or social care.
• Knowledge of person-centred care principles, upholding dignity and autonomy.

Responsibilities

• Providing practical and emotional assistance to people returning from hospital.
• Liaising with health, housing and other professionals to meet service user needs.
• Ensuring a safe living environment for service users by undertaking risk assessments.

Skills

Compassionate and empathetic nature

Excellent communication skills

Knowledge of person-centred care principles

Ability to work independently

Flexibility to work various shifts

Education

Experience in healthcare or social care

Job description

Service Support Worker (Home from Hospital Service) - Croydon, London

Salary: £22,932 (plus Inner London Weighting £3,344 if applicable) per annum pro rata

Hours: 28 per week

Contract: Fixed Term (until end of June 2026 with possibility to extend)

Driving: A full driving licence and access to a vehicle is preferred but not mandatory

We will equip you with the skills to thrive, regardless of your experience.

Are you passionate about making a positive impact in people's lives? Do you thrive in a supportive and caring environment? If you are dedicated and compassionate, apply to join our team as a Service Support Worker - Home from Hospital Service in London. This is an excellent opportunity to contribute to the well-being and independence of people within your community.

By providing support and resources, you will empower people to regain their independence and confidence, all while maintaining their dignity.

What will a day in the life of a Support Worker involve?

• Providing practical and emotional assistance to people returning from hospital or medical facilities.
• Accompanying service users to attend hospital appointments and other activities.
• Liaising with health, housing and other professionals to ensure that the needs of the service user are being met.
• Ensuring a safe living environment for service users by undertaking risk assessments.
• Carrying out welfare checks to assist service users with daily activities.
• Building positive relationships with service users, their families, and healthcare professionals.
• Ensuring all care documentation is accurate and up to date.

What does it take to be a successful Support Worker?

• Previous experience in a similar care setting, preferably within healthcare or social care.
• Compassionate and empathetic nature, with a strong desire to make a positive impact.
• Excellent communication and interpersonal skills, effective within a multidisciplinary team.
• Knowledge of person-centred care principles, upholding dignity and autonomy.
• Ability to work independently, demonstrating initiative and reliability.
• Flexibility to work various shifts, including evenings, weekends, and bank holidays.
• A full driving license and access to a vehicle is preferred but not mandatory.

If you are enthusiastic, caring, and dedicated to making a difference, we would love to hear from you. Join our supportive team and help us deliver exceptional care to those who need it most.

The closing date for applications is 23.59 on Wednesday 21st May. Interviews are scheduled for the week commencing 2nd June 2025.

Please note: Early applications are encouraged as we reserve the right to close the advert before the deadline.

In return for your commitment and expertise, you'll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities and training.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative environment.

At The British Red Cross, we value diversity and inclusivity. We are committed to creating an environment where all staff and volunteers can bring their true selves without fear of discrimination, supported by various networks and initiatives.

Together, we are the world's emergency responders.