Service Support Officer

Seven Group Holdings Limited; Southampton; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Flexible Working Hours

Hourly Pay

Professional Development

Engaging Team Environment

Meaningful Work

Job summary

Southampton City Council is seeking a dedicated Service Support Officer to join the administration team in Southampton. The role offers flexible working hours with part-time or full-time options and an hourly pay structure, supporting service delivery across departments.

You will provide essential administrative support, handle records, databases, meetings, and resident inquiries, contributing to efficient council services and a thriving community in this vibrant city.

Qualifications

• Experience providing administrative support across multiple departments.
• Ability to manage records, correspondence and documentation accurately.
• Strong communication skills for residents and stakeholders.

Responsibilities

• Provide essential administrative support across departments, maintaining records and documentation.
• Maintain department databases, ensuring accuracy and accessibility.
• Schedule meetings and prepare materials to enable effective communication.
• Respond to queries from residents and stakeholders with clear information.

Skills

Administrative support

Customer service

Data management

Record keeping

Communication skills

Tools

Databases

Job description

We are looking for a dedicated Service Support Officer to join Southampton City Council. In this ongoing role, you will play an integral part of the administration team, supporting service delivery across various departments. This role offers flexible working hours, both part-time and full-time options, and competitive hourly pay, providing a balanced work-life dynamic. Be a part of a thriving, vibrant city while making a direct impact on local council services.

Perks and Benefits

• Flexible Working Hours: Choose part-time or full-time to align with your lifestyle and commitments.
• Hourly Pay: Competitive hourly rate to ensure you are rewarded fairly for your contribution.
• Professional Development: Opportunities to enhance your skills and grow your career in a dynamic environment.
• Engaging Team Environment: Join a motivated and collaborative team that values professional integrity and teamwork.
• Meaningful Work: Play an essential role in ensuring effective local services, making a tangible impact on the community.

What You Will Do

Administrative Support

• Provide essential administrative support across multiple departments, managing records, correspondence, and documentation.
• Maintain department-specific databases, ensuring they remain accurate and accessible.
• Schedule meetings, coordinate appointments, and prepare meeting materials, facilitating effective communication.
• Address queries from residents, clients, and stakeholders, offering clear and accurate information about services and procedures.

Customer Service

• Offer front-line support to residents and clients through phone, email, or face-to-face interactions.
• Resolve customer inquiries and complaints, escalating issues to senior staff when necessary.
• Support the resident feedback process to continuously improve services.

Service Delivery Support

• Aid in planning and executing services in line with departmental objectives and council policies.
• Monitor service requests, ensuring timely action is taken in alignment with set deadlines.
• Collaborate across services to ensure multi-disciplinary project success and service excellence.

Data Management and Reporting

• Collect, manage, and process data, ensuring compliance with council regulations and policies.
• Assist in generating managerial reports, ensuring the data is accurate and aligned with goals.
• Maintain efficient tracking systems to pinpoint service improvements and drive quality.

Service Improvement

• Suggest improvements to services based on feedback and observations from residents and colleagues.
• Participate in audits and evaluations, ensuring that services are efficient and customer-focused.

Other Duties

• Assist with additional duties or projects as directed by senior staff.
• Ensure adherence to council policies and procedures to maintain operational efficiency.

Living and working in Southampton provides an exceptional experience. With its rich maritime history, vibrant cultural scene, beautiful parks, and close-knit community, Southampton offers both career opportunities and a fulfilling lifestyle. Discover the perfect balance of work and life in a city with everything you need to thrive.