locum Support & Information Officer

Seven Group Holdings Limited; Onehouse; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Full Time/Part Time flexibility

Competitive hourly rate

Varied work environment

Comprehensive induction

Career development opportunities

Job summary

Seven Resourcing is seeking a locum Support & Information Officer to act as the first point of contact for enquiries via phone, email, and in person. You will provide accurate guidance to navigate council and community services with empathy and confidentiality.

You will update records, support administration of Family Hubs or other services, and collaborate with partners to ensure timely, high-quality service delivery.

Qualifications

• Customer-focused approach with strong communication and problem-solving skills.
• Ability to handle sensitive information with confidentiality and GDPR awareness.
• Experience supporting community services or coordination roles is a plus.

Responsibilities

• Serve as the first point of contact for enquiries by phone, email, and in person, offering a warm and welcoming approach.
• Provide clear and accurate advice, directing individuals to the appropriate council and community services with understanding and precision.
• Deliver outstanding customer service, demonstrating empathy, professionalism, and maintaining confidentiality at all times.
• Maintain and update databases, records, and reports with attention to detail, ensuring information accuracy and reliability.
• Support the day-to-day administration of Family Hubs or other council services, contributing to the smooth running of operations.
• Collaborate effectively with colleagues and partner organisations to facilitate efficient service delivery.
• Handle sensitive information with care, adhering to GDPR and safeguarding procedures.
• Assist with planning events, managing communications, and actively promote available services to residents and professionals with enthusiasm.

Skills

Customer service

Communication

Teamwork

Administration

GDPR

Safeguarding

Event planning

Tools

MS Office

Databases

Job description

This exciting ongoing opportunity beckons for a spirited individual ready to make a tangible difference in the community. Step into the engaging role of Support & Information Officer where you will be a guiding light for those navigating local council and community services. As a locum Support & Information Officer, you will enjoy the flexibility of choosing hours that fit your lifestyle while gaining diverse experiences. This role offers the unique chance to enhance your professional skills while you bring your flair for excellent customer service to the forefront. Suffolk, known for its picturesque landscapes and vibrant community, offers the perfect backdrop for your career and personal growth. Perks and benefits:

Perks and benefits

• Full Time/Part Time - Enjoy the flexibility of a schedule that suits your lifestyle, offering a perfect work-life balance.
• Competitive hourly rate - Earn attractive remuneration while enhancing your experience in a dynamic role.
• Varied work environment - No two days are the same, providing enriching experiences and challenges to keep you engaged.
• Comprehensive induction - Receive thorough training to ensure you're prepared and confident in delivering exceptional service.
• Career development opportunities - Grow within the role and beyond, with access to further training and career progression.

What you will do

• Serve as the first point of contact for enquiries by phone, email, and in person, offering a warm and welcoming approach.
• Provide clear and accurate advice, directing individuals to the appropriate council and community services with understanding and precision.
• Deliver outstanding customer service, demonstrating empathy, professionalism, and maintaining confidentiality at all times.
• Maintain and update databases, records, and reports with attention to detail, ensuring information accuracy and reliability.
• Support the day-to-day administration of Family Hubs or other council services, contributing to the smooth running of operations.
• Collaborate effectively with colleagues and partner organisations to facilitate efficient service delivery.
• Handle sensitive information with care, adhering to GDPR and safeguarding procedures.
• Assist with planning events, managing communications, and actively promote available services to residents and professionals with enthusiasm.

Suffolk is an incredible place to live and work, offering stunning coastlines, a rich history, and a welcoming community atmosphere. Enjoy the fusion of rural charm with access to vibrant town centres, making Suffolk the ideal locale to advance your career and experience a nurturing lifestyle. Join us and be a part of something truly meaningful.

Working with Seven Resourcing: At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 'Excellent' Trustpilot reviews and a reputation for award-winning service, we're dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.