Service Support Manager (Lancashire)

Believe Care; Preston; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Training and development

Real Living Wage employer

Caravan discount in the Lakes

Employee assistance lines

Job summary

Believe Care and Support in the United Kingdom seeks a motivated senior support role to drive quality service delivery. You will conduct audits, develop and manage staff rotas, and ensure compliance through training, supervision and appraisals, while creating personalised support plans and risk assessments.

The role requires flexibility to meet service needs, including weekend shifts, a minimum of one shift per month supporting complex individuals, and 37.5 hours per week with occasional

Qualifications

• Experience supervising care teams and delivering high-quality support.
• Ability to plan and monitor staff rotas with attention to service needs.
• Strong focus on training, supervision, and risk assessments.

Responsibilities

• Conduct audits and spot-checks to maintain service quality.
• Develop and manage staff rotas.
• Ensure compliance through training, supervision, and appraisals.
• Create support plans and risk assessments.
• Plan and transition new individuals into the service.
• Handle on-call duties as required.
• Provide direct support to individuals during shifts.
• Review accidents and incidents to improve safety protocols.
• Cover shifts during sickness or absence.
• Offer ad-hoc support to the team as needed.
• Lead and mentor senior staff and team leaders.
• Uphold Believe Care and Support values.

Skills

Auditing

Staff rostering

Compliance training

On-call

Direct support

Job description

Believe Care and Support is a values-based provider dedicated to delivering exceptional support by recruiting and training team members who embody our core ethos. We ensure that individuals utilising our services, along with their support teams, are actively involved in every step of their journey. This includes bespoke planning, encouraging active participation in recruitment, and developing personalised working policies and support plans.

Our Core Values

• Individuality: Recognising and honouring the unique qualities of each person.
• Citizenship: Promoting active participation and inclusion in the community.
• Choice: Empowering individuals to make informed decisions about their lives.
• Independence: Supporting self-reliance and personal growth.
• Collaboration: Working together to achieve shared goals.
• Equality: Ensuring fair and unbiased treatment for all.

Role Responsibilities

• Conduct audits and spot-checks to maintain service quality.
• Develop and manage staff rotas.
• Ensure compliance through training, supervision, and appraisals.
• The creation of support plans and risk assessments.
• Participate in planning and transitioning new individuals into the service.
• Handle on-call duties as required.
• Provide direct support to individuals during shifts.
• Review accidents and incidents to improve safety protocols.
• Cover shifts during staff sickness or absence.
• Offer ad-hoc support to the team as needed.
• Lead and mentor senior support workers, deputy team leaders, and team leaders.
• Uphold and promote the values of Believe Care and Support in all aspects of the role.

Working Hours

The role requires flexibility to meet service needs, including a minimum of one shift per month directly supporting complex individuals and availability to work weekends. 37.5 hours week. Able to work from home on agreed days where this meets service needs. Flexible hours available.

Company Benefits

• Flexible working arrangements with opportunities to work from home, aligned with service needs.
• Commitment to investment in training and professional development.
• Emphasis on values-based employment and team dynamics.
• Accredited as a Real Living Wage employer.
• Discounted company caravan in the lakes available to all staff.
• Employee Assistance lines – counselling, 2nd opinion doctor etc.