Cleaning Manager - Site Based

Mitie Cleaning & Hygiene Services; Norwich; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

MiDeals discounts

Cycle-to-work

Job summary

Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation in Norwich.

The role focuses on achieving excellent customer experiences within agreed service levels and cost parameters, with responsibilities including leading multiple cleaning teams, delivering KPIs and SLAs, and maintaining strong stakeholder relationships.

Qualifications

• Proven experience in cleaning management.
• Hands-on customer service experience.
• Strong understanding of cleaning procedures and best practice.
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services.
• Good understanding of industry innovation and company standards.

Responsibilities

• Management and integration of multiple cleaning teams.
• Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.
• Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
• Maintain and build strong relationships with stakeholders to ensure service level agreements.
• Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels.

Skills

Cleaning management

Customer service

Cleaning procedures

Health and safety

Quality standards

Industry innovation

Job description

Better places, thriving communities.

Join Mitie – the future of high performing places.

ROLE: Cleaning Manager

HOURS: Monday to Friday, 40 hours

POSITION: Site Based, no travel

LOCATION: Norwich, Norfolk, NR1 1EF

Mitie Cleaning & Environmental Services are recruiting for an experienced and driven Cleaning Manager to organise, coordinate, and oversee the delivery of a cleaning service across a large on‑site cleaning operation.

The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.

Main Duties

• Management and integration of multiple cleaning teams,
• Full leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements,
• Deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives
• Maintain and build strong relationships with stakeholders to ensure service level agreements,
• Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels,

What We Are Looking For

• Proven experience in cleaning management
• Hands‑on customer service experience
• A strong understanding of cleaning procedures and best practice
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
• A good understanding of industry innovation and company standards

There's a place for you at Mitie, join us today!

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without leaving your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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