Service Support Manager

Brighton & Hove City Council; Kemp Town Estate; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Higher than average pay

Career average pension

Generous holiday

Regular supervision

Other staff benefits

Job summary

Brighton & Hove City Council is seeking a Service Support Manager to lead a team delivering adult dementia care in our city. The role focuses on person-centred support, safety, and ensuring services meet quality standards.

You will work with the Operations Manager to develop a high-quality, value-for-money service, promote independence and dignity, and ensure compliance with CQC regulations. Excellent leadership skills, dedication to staff development, and a commitment to our values are

Qualifications

• Proven leadership and people-management abilities.
• Ability to develop and oversee a high-quality dementia care service.
• Understanding of CQC regulations and Care Act requirements.
• Commitment to person-centred care and independence for service users.

Responsibilities

• Lead and manage a team to provide person-centred care.
• Support operations manager in developing a high-quality service.
• Ensure service meets CQC regulations and provides value for money.
• Promote independence, dignity and choice for service users.

Skills

Leadership

People management

Quality care

Regulatory compliance

Job description

Job Summary

Contractual hours: 37 Package: We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages. Are you interested in supporting and caring for people with Dementia and have good leadership skills? We need a Service Support Manager to join our committed, friendly senior team to work with us in providing a safe and good quality service for adults with Dementia, providing person centred support to individuals and someone who understands the person is more than the symptoms of Dementia. The role is varied and requires good management skills. You will be expected to lead and manage a team of staff in order to meet the needs of individuals. You will support the Operations Manager in providing leadership for the development of a quality service that meets CQC regulations and provides value for money. You will promote and actively implement legislation imposed by the Care Act to ensure service users receive a safe, effective, appropriate service that enables them to achieve and maintain independence, dignity and choice. You will actively promote and role model the values of choice, independence, dignity, respect and reablement.

• a higher rate of pay than the average market rate
• a career average pension scheme
• generous holiday
• regular supervision meetings with an experienced line manager and training
• a range of other staff benefits

Contract Details

Contract type: This role is permanent. Interviews to be held: soon after closing date.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Values

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. This post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.