Service Support Manager

Mitie Group plc.; Aberdeen City; On-site; GBP 37,000 - 48,000; Full time

Job summary

Mitie Group plc. in Aberdeen is seeking a proactive Service Support Manager to deliver high standards across multiple contracts, ensuring SLA compliance and adherence to cleaning specifications.

You will lead on-site teams, audit performance and drive Health & Safety, while maintaining strong relationships with clients and internal stakeholders.

The role requires organised and motivated leadership with IT proficiency and the ability to manage competing priorities.

Qualifications

• Experience in people management and client service.
• Strong organisational and time management skills.
• IT literacy with Microsoft Office proficiency.

Responsibilities

• Build strong relationships with contract clients.
• Visit sites and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee performance and ensure Health & Safety compliance.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Skills

People management

Customer service

Organisational skills

Time management

Microsoft Office

Driving licence

IOSH Health & Safety

Tools

Microsoft Office

Job description

Join Mitie – the future of high performing places.

ROLE: Service Support Manager

HOURS: Monday to Friday, 40 hours

LOCATION: Aberdeen, Balmoral Hub - Balmoral Business Park

Mitie Cleaning & Environmental Services are seeking an organised and proactive Support Manager to deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Main duties:

• Build strong relationships with contract clients,
• Visit sites and conduct audit inspections,
• Monitor performance against SLAs and cleaning specifications,
• Manage daily employee performances and ensure Health & Safety compliance,
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance),

What we are looking for:

• Strong experience in people management,
• Confident communicator and experience customer / client service,
• Strong organisational and time management skills,
• IT literacy, especially in Microsoft Office,
• Full UK clean driving licence (company car provided),
• IOSH Health & Safety qualification desirable,