Cleaning Supervisor

Mitie Cleaning & Hygiene Services; Leicester; On-site; GBP 1,818,000 - 2,645,000; Full time

Benefits offered by this job

Holiday entitlement

UK Bank Holidays

Pension contributions

MiDeals discounts

Virtual GP access

Salary Finance wellbeing

Flexible Benefits platform Choices

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services in the UK is seeking a Cleaning Supervisor to lead a cleaning team across multiple client sites, delivering high standards and meeting SLA commitments. You’ll manage recruitment, training and development, ensure Health & Safety compliance, and monitor quality with a focus on customer satisfaction.

The role is permanent, based on site in Leicester, with fixed hours and a pay rate of £13.22 per hour.

Qualifications

• Must have supervisory/cleaning background and experience managing teams.
• Strong communication and professional attitude are required.
• Able to plan, work independently to a schedule and meet SLA targets.

Responsibilities

• Manage a cleaning team: recruitment, training and development.
• Deliver routine cleaning to a high standard and follow schedules.
• Ensure staff follow Health & Safety procedures and QHSE guidelines.
• Monitor cleanliness standards, distribute uniforms and manage stock levels.
• Handle issues professionally and escalate to line manager when needed.
• Provide exceptional on-site service and mentor team members.
• Collaborate with on-site team and other stakeholders to meet contract requirements.
• Follow cleaning schedules and be flexible with duties to suit business needs.

Skills

Supervisory experience

Cleaning experience

Communication skills

Independence & scheduling

Reliability & commitment

Job description

Better places, thriving communities.

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Cleaning Supervisor who will deliver excellent service standards, while meeting SLA agreements and managing a cleaning team across multiple client sites.

Contract: Permanent

Hours: Mondays and Fridays 15:45-18:45 / Tuesdays, Wednesdays and Thursdays 16:15-19:15 (Please note that these hours may be changing to 16:45-19:45 but will be discussed at Interview Stage)

Pay: £13.22 per hour

Location: Granite House, Leicester LE7 1PL

Role Responsibilities

• Manage a cleaning team, including recruitment, training, and development
• Deliver routine planned and periodic cleaning to a high standard
• Ensure staff follow task schedules and Health & Safety procedures
• Monitor cleanliness standards, distribute uniforms, and manage stock levels
• Handle issues professionally and elevate to line manager when needed
• Offer a first-class service to their dedicated functional area, dedicating attendance on the floor, monitoring and mentoring their team as required.
• Work closely with their teams and work effectively and efficiently in accordance with contract
• Deliver to the agreed services within the budget allocated to their role and to the standard required
• Develop relationships with the onsite team and collaborate with other stakeholders to execute their role
• Follow the Company's QHSE procedures and ensure teams are working within correct QHSE guidelines
• Bring to the attention of the line manager any apparent deficiencies in systems of work or equipment provided that pose danger or risks to health and safety
• Ensure staff complaints are dealt with promptly and appropriately, escalating as necessary
• Resolve any operational issues and escalates to appropriate persons as required
• Act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy
• Supervise, encourage and support their teams, ensuring company standards are met. Directing their teams through their daily routines and interact with customers ensuring they have an exceptional experience
• Conduct meaningful briefings with their team providing line management and direction to fulfil their areas goals & objectives
• Follow Cleaning schedule for cleaning duties allocated to you
• Be flexible with duties and hours to suit the needs of the business

You will work closely with the Facilities Manager and support with the below where required

• Implementation of controls and measures to ensure all service levels are achieved across all areas
• Ensure all local client guidelines regarding operation, health and safety and other business areas are followed by Team members always
• Management of absence for the service ensuring return to work interviews are being completed, absence levels are tracked, and the absence management process is being followed
• Ensure that contractual operational hours are achieved across all areas of responsibility always
• Ensure that specified lines of communication are followed, with attention to escalation and problem reporting
• Ensure effective methods of managing holiday bookings, ensuring all entitlement is booked by all staff, and operational cover is maintained
• Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
• Plan, allocate and evaluate work carried out by individuals, teams and self & provide and organise information for action
• Ensure that all colleagues are trained in accordance with company requirements
• Communicate in an engaging way and motivating messages are conveyed across all teams.
• Effectively resources the team in line with business requirements
• Manage performance management for their team, ensuring there are mireviews completed
• Ensure that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work
• Utilise the internal HR systems, people support services to support them in their roles
• Coach & develop their teams to be the best they can be
• Bring to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday
• Undertake additional duties as required to fulfil requirements needed by the contract

What We're Looking For

• Previous supervisory and cleaning experience
• Strong communication skills and professional attitude
• Ability to work independently and to a schedule
• Reliable, hardworking, and committed to service excellence
• Willingness to support continuous improvement in service delivery

What We Offer You

• 20 days Holiday entitlement plus UK Bank Holidays and pension contributions
• Discounts through MiDeals with over 850 high street retailers
• Access to a virtual GP and financial wellbeing support via Salary Finance
• Flexible benefits platform, Choices, to customise your benefits
• Recognition through Mitie Stars, with monthly and annual cash prizes

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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