Service Support Engineer

Manpower RPO - Babcock; Rosyth; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Support Engineer to join their dynamic team in Rosyth. This role involves providing warranty and aftersales support for marine vessels, requiring a strong engineering background and hands-on technical skills in electrical and control systems. You'll be an integral part of a collaborative environment, working closely with various departments to ensure client satisfaction and operational excellence. With generous benefits, including a matched pension scheme and excellent development opportunities, this position offers a chance to make a significant impact in a forward-thinking company. Join us to help shape a safer, more secure world.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Employee shopping savings portal

Payment of Professional Fees

10-days special paid leave for reservists

Holiday Trading benefit

'Be Kind Day' for volunteering

Employee assistance programme

Qualifications

• Hands-on technical competence in electrical and control systems.
• Experience in servicing and calibrating instrumentation.

Responsibilities

• Provide warranty and aftersales support for client's vessels.
• Monitor inquiries and assist with troubleshooting CI&E issues.
• Maintain project-specific warranty documentation.

Skills

Engineering background (marine)

Electrical and Control (PLC) Systems

Servicing/calibrating HART protocol instrumentation

Low and Medium Voltage switchboard equipment

Clear communication

Multi-tasking

Education

Practical experience in marine environment as CI&E engineer

Job description

Job Title: Service Support Engineer
Location: Rosyth, UK + Hybrid Working Arrangements
Compensation: Competitive + Benefits
Role Type: Full time / Permanent
Role ID: SF62814

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Engineer (CI&E) at our Rosyth Babcock LGE site.

The role
The Service Support Engineer shall report directly to the Warranty Manager (Rosyth, Scotland). Working closely with the CI&E and Projects Departments, the engineer provides warranty and aftersales support to our client's vessels both remotely from the office base, and as required through on board attendance during construction, in service and dry-docking contracts.

While the position can require extensive travel, when not travelling the role is mainly office based (William Rankine Building, Rosyth) providing internal department support, and remote support to clients.

Day-to-day, you'll:

• Monitor incoming enquiries through the Warranty and AfterSales inboxes. Support the responsible Project, Warranty and AfterSales Engineers by investigating CI&E issues and providing trouble shooting advice to internal/external clients.
• Assist with non CI&E correspondence internally within the department and externally with clients.
• Maintain Project specific warranty spread sheets and correspondence folders from claim received to closure.
• As necessary identify and specify any replacement materials needed to resolve and rectify warranty and aftersales requirements
• Liaise with the Procurement Department and navigate and operate the "Warranty" and AfterSales Central database throughout all the different stages of the replacement Ordering and Shipping process.
• Prepare a portfolio of trouble shooting guides for regularly occurring problems and provide feedback to design and engineering.
• When vessel attendance is required liaise with the client to coordinate.

This role is full time 37 hours per week.

Essential experience of the Service Support Engineer

• Engineering background essential, preferably marine.
• Hands-on technical competence - Electrical and Control (PLC) Systems including Hazardous Area Equipment
• Experience with servicing/calibrating HART protocol instrumentation.
• Reasonable experience with Low and Medium Voltage switchboard equipment.
• Clear and confident communicator
• Capable of handling multiple tasks simultaneously

Qualifications for the Service Support Engineer

• Practical experience in marine environment as CI&E engineer (ideally in a commissioning environment) or equivalent

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.