Service Support Engineer

TN United Kingdom; Rosyth; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service Support Engineer, where you will play a vital role in providing warranty and aftersales support for marine vessels. This full-time position offers a dynamic environment, requiring both technical expertise and excellent communication skills. You will work closely with various departments to ensure client satisfaction and resolve issues effectively. With opportunities for development and a comprehensive benefits package, this role is perfect for those looking to make a meaningful impact in the marine engineering sector while enjoying a supportive work culture.

Benefits

Matched contribution pension scheme

Digital healthcare services

Employee share scheme

Payment of professional fees

Paid special leave for reservists

Holiday Trading

Paid leave for volunteering

Development opportunities

Employee assistance programs

Qualifications

• Experience in marine engineering or similar roles is essential.
• Hands-on skills with PLC systems and hazardous area equipment.

Responsibilities

• Monitor enquiries and support engineers with troubleshooting.
• Maintain warranty documentation and liaise with procurement.
• Prepare troubleshooting guides and coordinate vessel attendance.

Skills

Engineering background

Hands-on technical skills in Electrical and Control Systems

Experience servicing/calibrating HART protocol instrumentation

Experience with Low and Medium Voltage switchboard equipment

Clear and confident communication skills

Ability to handle multiple tasks simultaneously

Education

Practical experience in a marine environment as a CI&E engineer

Job description

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Job Title: Service Support Engineer

Location: Rosyth, UK + Hybrid Working Arrangements

Compensation: Competitive + Benefits

Role Type: Full time / Permanent

Role ID: SF62814

At Babcock, we're working to create a safe and secure world. Join us as a Service Support Engineer (CI&E) at our Rosyth Babcock LGE site and contribute to our mission.

The role

The Service Support Engineer reports directly to the Warranty Manager (Rosyth, Scotland). Working closely with the CI&E and Projects Departments, the engineer provides warranty and aftersales support to our client's vessels, both remotely and on board during construction, in-service, and dry-docking contracts.

This role may require extensive travel; when not traveling, it is mainly office-based at William Rankine Building, Rosyth, providing internal department support and remote client support.

Day-to-day responsibilities include:

1. Monitoring incoming enquiries through the Warranty and AfterSales inboxes, supporting Project, Warranty, and AfterSales Engineers by investigating CI&E issues and troubleshooting for clients.
2. Assisting with internal and external correspondence related to warranty and aftersales.
3. Maintaining project-specific warranty spreadsheets and claim closure documentation.
4. Identifying and specifying replacement materials to resolve warranty and aftersales issues.
5. Liaising with Procurement and managing the 'Warranty' and AfterSales Central database throughout the replacement, ordering, and shipping process.
6. Preparing troubleshooting guides for common problems and providing feedback to design and engineering teams.
7. Coordinating vessel attendance with clients when required.

This is a full-time role, 37 hours per week.

Essential experience

• Engineering background, preferably marine.
• Hands-on technical skills in Electrical and Control (PLC) Systems, including Hazardous Area Equipment.
• Experience servicing/calibrating HART protocol instrumentation.
• Experience with Low and Medium Voltage switchboard equipment.
• Clear and confident communication skills.
• Ability to handle multiple tasks simultaneously.

Qualifications

• Practical experience in a marine environment as a CI&E engineer or in a similar role, ideally in commissioning.

Security Clearance

The successful candidate must be able to obtain and maintain Security Check (SC) clearance.

What we offer

• Matched contribution pension scheme with life assurance.
• Access to digital healthcare services, annual health checks, and nutritional consultations through Aviva DigiCare+.
• Employee share scheme and shopping savings portal.
• Payment of professional fees.
• Reservists in the armed forces receive 10 days of paid special leave.
• Holiday Trading: buy or sell up to one week of annual leave.
• 'Be Kind Day': take paid leave for volunteering annually.
• Development opportunities and a comprehensive benefits package, including employee assistance programs supporting wellbeing.

At Babcock, we have helped defend nations, protect communities, and build a better world for over a century. We are committed to inclusivity and flexible working arrangements. If you need reasonable adjustments during the application process, please contact us.