Service Support Coordinator

Lupa Collective Ltd; Liverpool; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Professional development

Collaborative environment

Exposure to renewables

Job summary

Lupa Collective Ltd. is seeking a proactive Service Support & Operations Coordinator to join the Liverpool-based team.

The role focuses on processing orders, managing RMAs, coordinating spare parts, and ensuring timely service updates for customers in a growing renewable energy manufacturing context. Ideal candidates will have logistics or operations experience, strong organization, CRM familiarity, and excellent communication skills to support a high standard of customer service and

Qualifications

• Experience in logistics or operations.
• Strong organizational and administrative skills.
• Experience using CRM systems and maintaining records.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks independently.

Responsibilities

• Process customer returns and replacement orders (RMAs).
• Coordinate spare parts orders and deliveries.
• Arrange dispatch of replacement products and collection of returns.
• Monitor stock levels and support inventory management.
• Maintain accurate records and update the CRM system.
• Liaise with customers regarding service requests and order updates.
• Escalate technical inquiries to appropriate teams.
• Work closely with internal departments to ensure high service standards.

Skills

Logistics experience

Operations coordination

CRM systems

Customer service

Stock management

Order processing

Tools

CRM software

Job description

Service Support & Operations Coordinator

Location: Liverpool

Job Type: Office-Based

Sector: Renewable Energy / Manufacturing

Lupa Collective is recruiting on behalf of an established international company operating within the renewable energy sector.

We are looking for an organised and proactive Service Support & Operations Coordinator to join their Liverpool-based team.

This is an excellent opportunity for someone with experience in logistics, order processing, customer service or operational support who is looking to develop their career within a growing global business.

The Role

You will play a key role in supporting the after-sales service department, ensuring customer orders, replacement products and service requests are processed efficiently.

Key Responsibilities:

• Process customer returns and replacement orders (RMAs).
• Coordinate spare parts orders and deliveries.
• Arrange the dispatch of replacement products and collection of returned items.
• Monitor stock levels and support inventory management.
• Maintain accurate records and update the company's CRM system.
• Liaise with customers regarding service requests and order updates.
• Escalate technical enquiries to the appropriate teams.
• Work closely with internal departments to ensure a high standard of customer service.

What We're Looking For:

• Previous experience in logistics, operations, order processing or customer service.
• Strong organisational and administrative skills.
• Experience using CRM systems and maintaining accurate records.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks and work independently.
• A proactive, flexible and positive approach to work.
• Good attention to detail.

Desirable but not essential:

• Experience within renewable energy, solar technology or electrical manufacturing.
• Knowledge of returns management (RMA) processes.
• Additional European language skills.

What's on Offer?

• Opportunity to join an established international business.
• A supportive and collaborative working environment.
• Exposure to the growing renewable energy industry.
• Opportunities for professional development.
• Potential opportunities to support European trade shows and events.