Service Support Co-ordinator - Belinda Ferrison House

Shaw Trust; Northampton; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training

Career development pathways

Generous annual leave (+5 days)

Employee Assistance Programme (EAP)

Wellbeing support

Healthcare reimbursements (Unum Dig)

Cycle to Work

Job summary

Homes2Inspire, part of the Shaw Trust Group, is hiring a Service Support Co-ordinator for Northampton. The role involves onsite support for care leavers aged 17–21 in a 24/7 service, with shifts 8:00–20:00 and 20:00–08:00, and a pattern of 3 and 4 day weeks.

Qualifications

• Minimum of 12 months experience working with children and young people or in a care setting.

Responsibilities

• Provide a full administrative service to the team.
• Maintain effective work systems and professional documentation.
• Keep stocks of forms and documentation for the function.
• Collate, produce and distribute regular and ad-hoc statistics and reports.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Empathy

Job description

Service Support Co-ordinator – (Care Leavers)

Employer: Homes2Inspire (part of Shaw Trust Group)

Contract: Full-time, Permanent, 40 hours per week

Salary: £27,976 - £28,650 per annum (£13.45 – £13.77 per hour)

Location: Upper Mount, Northampton – NN1

About Homes2Inspire

Homes2Inspire are one of the UK’s leading providers of children’s homes, caring for over 150 children across 56 homes and 2 semi-independent leaving care facilities. We are proud to be part of the Shaw Trust Group, a charity dedicated to transforming lives across the UK.

Vacancy

We are looking for a full time, permanent Service Support Co-ordinator to work with our care leavers team in Northampton, NN1, which provide supported accommodation services for young people aged between 17 – 21.

As a Service Support Co-ordinator, you will provide onsite support for young people who live in our service, being the first port of call for young people for immediate advice, guidance and signposting to other key workers or agencies.

Hours Of Work / Shifts

The service operates 24 hours a day, 7 days a week. Staff will be required to work 12 hour shifts from:

0800 – 2000

2000 – 0800

You will work every other weekend and work 3 days one week and 4 days on another week.

The Role

• Provide a full administrative service so that the needs of the functional/departmental team are met.
• Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner that meets audit requirements.
• Maintain comprehensive stocks of all forms and documentation required by the function/department so that it is available when required.
• Collate, produce and distribute regular and ad-hoc statistics and reports so that individuals and departments receive accurate up to date information.
• To facilitate key work session with young people to achieve required outcomes against their pathway/ care plan.
• Ensure the safety and wellbeing of young people based at provision, carrying out daily health and safety checks and monitoring visitors.
• Work directly with the young people in supporting them to gain the skills to carry out practical tasks, ensuring young people take responsibility for hygiene, day to day chores and preparing meals.
• Be flexible within your work patterns to meet the need and support positive outcomes.
• Ensure the protection and safeguard the wellbeing of the young people in our care.
• Monitor CCTV and visitors coming into the building

What You’ll Bring

• Have a minimum of 12 months experience working with children and young people or in a care setting.
• Compassion, patience, and a genuine desire to make a difference.
• Strong communication and interpersonal skills.
• Ability to remain calm in challenging situations.
• Honesty, empathy, and a commitment to being a positive role model.

What We Offer

• Competitive salary (£27,976 - £28,650 per annum).
• Comprehensive training and career development pathways.
• Generous annual leave, with option to purchase 5 extra days.
• Employee Assistance Programme (EAP) and wellbeing support.
• Unum Healthcare - App-based access to healthcare reimbursements, mental health support, remote GP, and wellbeing perks
• Aviva Digicare - Access free healthcare services including Digital GP consultation, Annual Health Check and Mental Health Assessments
• Refer a Friend bonus.
• Discounts on shopping, cinema, holidays, plus Blue Light Card access.
• Cycle to Work scheme.
• Recognition awards for long service and attendance.

Please Note

• All successful candidates will be subject to pre-employment safer recruitment checks in line with Ofsted regulatory requirements and Homes2Inspire Safer Recruitment Policy.
• Candidate applications will be reviewed regularly, and we reserve the right to interview candidates before the advertised closing date of this role.