Senior Service Support Co-ordinator - Belinda Ferrison House

Shaw Trust; Northampton; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Ofsted Bonus Scheme for homes

Enhanced Family Friendly Leave

Award & Recognition Vouchers

Career development pathways

Generous annual leave with option to 5

Employee Assistance Programme (EAP)

Unum Healthcare benefits

Aviva Digicare services

Refer a Friend bonus

Blue Light Card discounts

Cycle to Work scheme

Job summary

Homes2Inspire are recruiting a full-time Senior Service Support Co-ordinator for the Care Leavers team in Northampton (NN1). You will lead a staff team, provide 24/7 onsite support and manage administration to help young people aged 17–21 transition to independence.

The role requires empathy, patience and strong communication, with a salary of £32,743–£34,737 per year plus benefits. 40 hours weekly with shift coverage.

Qualifications

• Preferred experience with children or young people in a care setting.
• Strong communication and interpersonal skills.
• Compassion, patience and honesty in supporting young people.

Responsibilities

• Provide full administrative service for the care leavers team.
• Maintain records and audit-ready documentation.
• Collate and distribute statistics and reports.
• Lead staff and provide 24/7 onsite support to residents.
• Ensure safety and safeguarding of young people.

Skills

Communication skills

Interpersonal skills

Compassion

Patience

Honesty

Calm under pressure

Empathy

Job description

Senior Service Support Co-ordinator – (Care Leavers)

Employer: Homes2Inspire (part of Shaw Trust Group)

Contract: Full-time, Permanent, 40 hours per week

Salary: £32,743 - £34,737 per annum, plus company benefits

Location: Upper Mount, Northampton – NN1

About Homes2Inspire

Homes2Inspire are one of the UK’s leading providers of children’s homes, caring for over 150 children across 56 homes and 2 semi-independent leaving care facilities. We are proud to be part of the Shaw Trust Group, a charity dedicated to transforming lives across the UK.

We are currently looking to employ a full time, Senior Service Co-ordinator to work within our care leavers team in Northampton.

Do you have a keen interest in supporting young people between the ages of 17 – 21 with their transition to adulthood and to help them live independently?

Are you able to listen, support and navigate in areas such as housing, employment support and day to day life skills?

Are you able to lead and support a staff team in order to run an efficient and effective service?

If you have the empathy, emotional understanding, patience and reliance then we are keen to hear from you!

Vacancy

As a Senior Service Support Co-ordinator, you will work as part of our care leavers team in Northampton, NN1, which provide supported accommodation services for young people aged between 17 – 21. Reporting to the Service Manager, you will provide effective management and supervision of staff to achieve positive outcomes for the young people who live at the service, providing 24/7 onsite support.

Hours Of Work / Shifts

You will be contracted to work 40 hours per week. The service operates 24 hours a day, 7 days a week. Whilst there is more flexibility for the seniors to work more 9-5pm, there is also an expectation for seniors to cover shifts when staff members are off or sick or on leave. Shifts operate from 0800 – 2000 and 2000 – 0800.

The Role

• Providing a full administrative service so that the needs of the functional/departmental team are met
• Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner that meets audit requirements
• Maintain comprehensive forms and documentation required by the function/department so that it is available when required
• Collate, produce and distribute regular and ad-hoc statistics and reports so that individuals and departments receive accurate up to date information
• Facilitate key work session with young people to achieve required outcomes against their pathway/ care plan.
• Ensure the safety and wellbeing of young people based at provision, carrying out daily health and safety checks and monitoring visitors
• Work directly with the young people in supporting them to gain the skills to carry out practical tasks, ensuring young people take responsibility for hygiene, day to day chores and Preparing meals
• Line manage and supervise staff
• Provide cover for shifts in the absence of Service Support Co-Ordinator
• Ensure the protection and safeguard the wellbeing of the young people in our care

What You’ll Bring

• Preferably have a minimum of 12 months experience working with children and young people or in a care setting, however, this is not essential.
• Compassion, patience, and a genuine desire to make a difference to the lives of young people.
• Strong communication and interpersonal skills.
• Ability to remain calm in challenging situations.
• Honesty, empathy, and a commitment to being a positive role model.

What We Offer

• Competitive salary £32,743 - £34,737 per annum.
• Ofsted Bonus Scheme for homes achieving Good or Outstanding inspection outcomes.
• Enhanced Family Friendly Leave.
• Award & Recognition Vouchers celebrating outstanding performance & achievements.
• Comprehensive training and career development pathways.
• Generous annual leave, with option to purchase 5 extra days.
• Employee Assistance Programme (EAP) and wellbeing support.
• Unum Healthcare - App-based access to healthcare reimbursements, mental health support, remote GP, and wellbeing perks
• Aviva Digicare - Access free healthcare services including Digital GP consultation, Annual Health Check and Mental Health Assessments
• Refer a Friend bonus.
• Discounts on shopping, cinema, holidays, plus Blue Light Card access.
• Cycle to Work scheme.

Please Note

• All successful candidates will be subject to pre-employment safer recruitment checks in line with Ofsted regulatory requirements and Homes2Inspire Safer Recruitment Policy.
• Candidate applications will be reviewed regularly, and we reserve the right to interview candidates before the advertised closing date of this role.