Senior Business Support Assistant - Specialist Children’s Services

NHS National Services Scotland; Glasgow; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Bursary scheme

Learning and development opportunities

Job summary

NHS Greater Glasgow and Clyde is seeking a Senior Business Support Assistant to join Specialist Children’s Services central management team. The role is part-time (18 hours per week) and based at Templeton Business Centre, supporting senior managers with a wide range of secretarial and administrative duties.

You will manage diaries, handle correspondence, prepare reports and maintain confidential data, while engaging with internal teams and external stakeholders.

Qualifications

• HNC or SVQ3 in Secretarial Studies, Business Administration, or equivalent experience.
• Proficient in Microsoft Office 365 applications, including Word, Excel, PowerPoint and Outlook.
• Excellent organisational skills with the ability to prioritise and manage a busy and varied workload.
• Strong communication skills with the ability to engage confidently with a wide range of stakeholders.
• Experience of diary management, minute-taking, and producing high-quality documents and reports.
• Ability to work independently using initiative while also contributing effectively as part of a team.
• High level of professionalism with the ability to maintain confidentiality and work under pressure.

Responsibilities

• Provide a comprehensive administrative and secretarial service to senior management, ensuring smooth day-to-day operations.
• Act as a key communication link between internal teams, senior leaders and external stakeholders, handling enquiries professionally.
• Manage complex diaries, arranging and prioritising meetings and appointments efficiently.
• Prepare high-quality correspondence, reports, presentations and meeting documentation.
• Organise and attend meetings, including minute-taking and timely distribution of notes and actions.
• Maintain accurate filing systems and manage data, ensuring confidentiality and compliance with policies.
• Support a range of administrative processes, including HR systems, payroll systems, recruitment activity and performance reporting.

Skills

Microsoft Office 365

Diary management

Minute-taking

Organisational skills

Communication skills

Education

HNC/SVQ3 in Secretarial Studies

Tools

Rotawatch

HR systems

Payroll systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We are recruiting to the role of Senior Business Support Assistant within NHSGGC Specialist Children’s Services central management team.

Specialist Children’s Services (SCS) provides clinical services for children and young people who have severe, enduring and complex mental health, disability and neurodevelopmental profiles. SCS is hosted by East Dunbartonshire HSCP and is responsible for the provision of Specialist Paediatric Services (SCPT), Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde.

It is a requirement that the individual has a wide administrative experience and can support, encourage and engage with others. The post-holder will contribute significantly to the achievement of the senior management team through efficient provision of a variety of secretarial and administrative duties. The post-holder works independently for much of the time and demonstrates a clear understanding of NHSGGC SCS services.

You must be flexible in approach and able to manage a variable workload effectively at times of pressure. Corporate business support experience is required as well as previous experience of complaints, HR, eESS and SSTS. There is also a requirement to have highly developed IT skills.

Working knowledge of NHS organisation and governance procedures & policies is desirable as well as knowledge and experience of collation & management of rotas and the use of Rotawatch.

Please note this post provides business support to the senior management team of Specialist Children’s Services and is not a patient-facing role.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Location based in Templeton Business Centre
• Permanent Contract
• Part-time (18 hours per week)
• Shift Pattern - Wednesday & Thursday 9 am-5 pm & either Monday, Tuesday or Friday from 9.00 am- 12.00 pm to be agreed upon recruitment.

Key responsibilities:

• Provide a comprehensive administrative and secretarial service to senior management, ensuring smooth day-to-day operations.
• Act as a key communication link between internal teams, senior leaders and external stakeholders, handling enquiries professionally.
• Manage complex diaries, arranging and prioritising meetings and appointments efficiently.
• Prepare high-quality correspondence, reports, presentations and meeting documentation.
• Organise and attend meetings, including minute-taking and timely distribution of notes and actions.
• Maintain accurate filing systems and manage data, ensuring confidentiality and compliance with policies.
• Support a range of administrative processes, including HR systems, payroll systems, recruitment activity and performance reporting.

Knowledge, training, qualifications and/or experience required to do the job:

• HNC or SVQ3 in Secretarial Studies, Business Administration, or equivalent experience.
• Proficient in Microsoft Office 365 applications, including Word, Excel, PowerPoint and Outlook.
• Excellent organisational skills with the ability to prioritise and manage a busy and varied workload.
• Strong communication skills with the ability to engage confidently with a wide range of stakeholders.
• Experience of diary management, minute-taking, and producing high-quality documents and reports.
• Ability to work independently using initiative while also contributing effectively as part of a team.
• High level of professionalism with the ability to maintain confidentiality and work under pressure.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

For an informal discussion, please contact:
Vicki Kerr, Assistant Business Support Manager - [e-mail] - 0141 277 7475

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.