Service Support Assistant - Fixed term contract

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated Service Support Assistant to enhance the lives of children and young people. This part-time role involves providing essential administrative support to front line practitioners, ensuring smooth operations within the Assessment & Intervention Services. You'll engage in various tasks, from setting up family meetings to managing financial orders, all while maintaining high standards of accuracy and detail. Join a collaborative team that values commitment and passion for improving lives, and be part of a nurturing environment where your contributions truly matter.

Benefits

Generous annual leave

Birthday off paid

Local government pension scheme

Long service recognition awards

Flexible working patterns

Qualifications

• Experience in a business admin role is essential.
• Strong communication and organizational skills are necessary.

Responsibilities

• Support front line practitioners with administrative tasks.
• Handle calls, take messages, and book meetings.

Skills

IT literacy

Communication skills

Organizational skills

Ability to prioritize workload

Experience in business admin

Attention to detail

Education

NVQ Level 1 in Business Administration

Tools

Microsoft Office

Job description

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:

• Generous annual leave of up to 28 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.

Hours - 30 hours per week (Monday to Thursday)

Hybrid Working

Sandwell Children's Trust are recruiting for a part-time Service Support Assistant, supporting the Assessment & Intervention Services.

The role is to support front line practitioners with all aspects of administration and includes call handling, message taking, support with booking and minuting of meetings.

We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people.

The successful candidate must be IT literate, have good communication and telephone skills, good organisational skills and the ability to prioritise their own workload. Also be able to work independently and as part of a team.

Admin tasks will include:

• Setting up Family meetings.
• Completing finance tasks – such as ordering items for the practitioner/or the family. Ensuring accuracy and consistency of information.
• Updating Children's Social Care systems.
• Taking and producing of accurate minutes.
• Maintaining files and record systems including scanning and uploading of documents. Ensuring that tasks allocated are completed accurately and within allocated timescale.

What you need to be successful in this role:

• Be able to demonstrate previous experience of working in a business admin role.
• Will hold NVQ Level 1 in Business Administration or equivalent.
• Experience of using Microsoft Office packages.
• Experience of finance and procurement would be an advantage.
• Have excellent written and verbal communication skills and good attention to detail.
• Have the ability to plan & organise diaries.

When people join the team at Sandwell they say it feels like they become part of the family… they have #ComeHomeToSandwell. With the work that we have done so far and with the ambitions we have for the future, it’s a really exciting time to join Sandwell Children’s Trust and to become part of our Family.

So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you.

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.

To apply please click on the link below to complete an application form and view the Sandwell Deal:

https://sandwelldeal.co.uk/apply/