Service Support Advisor - 6-month FTC

AXA Group; Leicester; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

AXA Health is seeking a Service Support Advisor to enhance the experience for SME clients and intermediaries. This 6-month fixed-term position involves producing quotations and supporting new group scheme setups, with opportunities for flexible working arrangements. Candidates should have service experience, strong organisational skills, and attention to detail. The role provides competitive compensation, including a performance-based bonus and a contributory pension scheme.

Benefits

Discretionary company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private health cover

25 days annual leave plus Bank Holidays

Opportunity to buy/sell extra days leave

Wellbeing services & resources

Employee discounts

Qualifications

• Previous experience working in a service environment is essential.
• Demonstrable experience of working to deadlines.
• Able to manage time effectively.

Responsibilities

• Produce quotations for group schemes from brokers and direct business.
• Be the first point of contact for all internal customers.
• Work within FCA guidelines.

Skills

Attention to detail

Organisational skills

Telephone manner

Ability to prioritise workload

Job description

Do you pride yourself on providing world class service? If you’re a self-motivated team player who is organised with exceptional attention to detail, this could be an excellent opportunity for you. At AXA Health, we’re looking for a Service Support Advisor who will be key in supporting the strategy for growth and development of our existing intermediaries.

You’ll enhance our SME clients, intermediaries and internal customers’ experience of the services we offer, in connection with producing quotations for both intermediary and direct customers, and by undertaking the onboarding of new group schemes. This role is a 6-month fixed term contract.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your initial office-based training period, you'll work at least 40% of your week away from home in our Leicester office, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Produce quotations for group schemes via quote requests from brokers and from direct new business.
• Obtaining missing information or gaining clarity prior to processing a request.
• Be the first point of contact for all internal customers.
• Answer queries in relation to new group set up.
• Work within FCA guidelines and follow Data Protection.
• Adhere to team SLAs and productivity targets.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Previous experience of working in a service environment is essential.
• Demonstrable experience of working to deadlines, productivity and quality targets.
• Able to prioritise own workload.
• Well organised and able to manage own time effectively.
• Excellent attention to detail and quality.
• Good telephone manner.
• Strong knowledge of our products and propositions.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £24,065
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.