Service Support Assistant

Publica Group Ltd; Cirencester; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a local government organization as a Service Support Assistant in Cirencester. This role involves managing administrative tasks to support vital services that impact the community. Ideal candidates are organized, detail-oriented, and possess strong communication skills. Enjoy flexible working arrangements and generous benefits including paid leave and a health cash plan.

Benefits

27 days paid annual leave

Flexible working arrangements

Health cash plan

Pension scheme

Employee Assistance Programme

Cycle to work scheme

Income protection

Life assurance

Qualifications

• Experience in Administration required.
• Strong IT skills across various platforms.
• Excellent communication skills.

Responsibilities

• Manage administrative resources for effective service delivery.
• Support various teams including Housing and Customer Services.
• Ensure confidentiality and flexibility in a busy environment.

Skills

Communication

IT Skills

Attention to Detail

Education

GCSEs or equivalent

Job description

Join to apply for the Service Support Assistant role at Publica Group Ltd

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Join to apply for the Service Support Assistant role at Publica Group Ltd

Are you a highly organised and detail-focused Administrator with a passion for public service? Are you looking for a meaningful role that supports your local community? If so, we’d love to hear from you!

As a Service Support Assistant, you’ll be at the heart of our Resident Services Group, supporting a range of vital teams including Housing, Revenues, Benefits, Customer Services, Planning, and Environmental Services. Your work will directly contribute to the smooth and effective delivery of key services that make a real difference in people’s lives.

This role is for 18.5 hours, 5 days per week, with the option to consider fewer hours (no less than 12 per week) for the right candidate. Hours can be worked over 4 days instead of 5, but the working day must begin at 8:45am.

About the role…

You’ll manage a range of administrative resources and play a key role in helping our services run efficiently. This is a varied, hands-on role that requires confidentiality, flexibility, and a proactive, self-motivated attitude. You’ll be supporting a busy team that values professionalism, commitment-and a good sense of humour!

Please note this role is office based, in our Cirencester offices.

You will need…

• GCSEs or equivalent qualifications (including Maths and English)
• Strong IT skills across a range of platforms
• Proven experience in Administration
• Excellent communication skills-clear, friendly, and engaging
• A keen eye for detail and the confidence to ask questions when something doesn’t look right
• Willingness and ability to travel as needed
• BPSS
• Flexibility to work from other Publica Group/client sites if required
• Willingness to occasionally work extra hours in line with service demands

For more information about this role please see the Job Description/Person Specification.

You will be employed by Publica Group Ltd which was created by four partner Councils (Forest of Dean District Council,West Oxfordshire District Council, Cotswold District Council, and Cheltenham Borough Council) to deliver more efficient and improved services.

Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.

What can we do for you…

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

These are just a handful of the benefits that you can enjoy when you join us!

To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.

Your application will not be considered if you have not provided a supporting statement, in addition to your CV.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Please state this within your covering statement or in a separate email.

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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