Traffic Investigations unit - Business Support assistant

West Midlands Police; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

West Midlands Police is seeking a dedicated individual for the Traffic Investigation Unit. This role involves supporting investigations related to road traffic collisions, managing casework, and providing high-quality administrative support. The ideal candidate will possess strong communication skills and attention to detail, ensuring efficient operations and compliance with legal protocols. This position offers a supportive work environment and opportunities for professional growth.

Benefits

Competitive Pay

Generous Pension Scheme

Enhanced Leave

Wellbeing Package

Qualifications

• Experience with data entry and information systems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative support to ensure efficient operation.
• Manage reports of collisions through various systems.
• Draft and send relevant correspondence.

Skills

Communication

Data Entry

Attention to Detail

Team Collaboration

Job description

The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for:

• Road Traffic Collision Administration and Investigation
• Disclosure & Postal Requisitions

The unit is based at West Midlands Police Headquarters, Lloyd House, Birmingham, and aims to provide high-quality services to the public and stakeholders.

The role involves supporting the RTC team, managing investigations and casework related to various road traffic collisions, and handling postal requisitions and third-party disclosures such as police reports.

Specific Role Responsibilities

• Provide administrative support to ensure efficient operation, including contact with the public and third parties via telephone and email.
• Manage reports of collisions through various reporting forms and systems, such as the NCRF, SRF, and CRASH App.
• Administer education courses, fixed penalties, or postal charges as appropriate.
• Coordinate with local CMU regarding court processes and ongoing cases.
• Maintain archiving and filing in accordance with guidelines.
• Review and respond to correspondence from solicitors and insurance companies, ensuring GDPR compliance.
• Offer information, advice, and guidance to internal and external customers through various communication channels.
• Monitor team email accounts.
• Input postal requisitions for legal procedures.
• Collaborate with partners such as insurance companies, solicitors, courts, and the public.
• Update relevant parties on case progress, respecting contact protocols and victims' rights.
• Attend court to provide evidence related to administrative processes.
• Draft and send relevant correspondence.
• Be adaptable to the needs of the unit and participate in meetings aimed at performance improvement.
• Perform any other duties appropriate to the role.

Knowledge, Skills, and Delivery

Essential Skills:

• Experience with data entry and information systems, with attention to detail and accuracy.
• Excellent communication skills, both written and verbal, with a diverse audience.
• Administrative experience with the ability to multitask and deliver quality service.
• Effective team collaboration and professional communication skills.

Desirable Skills:

• Previous experience within the Criminal Justice Unit.
• Experience working in the road traffic environment.

Prospective officers must uphold high standards of behaviour and accountability, respecting privacy and professional conduct at all times.

Additional Details

Hours: 36.5 hours per week, Monday to Friday, times to be agreed.

Location: Lloyd House, Birmingham.

Vetting: Successful applicants will undergo recruitment vetting and counter-terrorism clearance, including background and financial checks.

Medical: Medical assessments, including drugs tests and fitness tests if required, are part of the appointment process.

Interviews: Dates to be confirmed.

Contact: For more information, contact [e-mail]

West Midlands Police is a Disability Confident Leader and commits to fair recruitment practices, including the Disability Confident Interview Scheme.

Our Diversity and Inclusion Vision is to maximize potential through fairness and inclusion, delivering the best service to our communities.

Benefits include competitive pay, progression opportunities, a generous pension scheme, enhanced leave, discounts, and a comprehensive wellbeing package.