Service Contracts Manager

The Generator Company; Rochester; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

The Generator Company is seeking a technical Service Contracts Manager in Rochester, Kent, to manage a portfolio of client contracts within the Service Department. You will handle day-to-day client contact and coordinate service delivery, including surveys, risk assessments, and method statements.

The role requires 1 year of relevant experience, strong MS Word/Excel skills, and the ability to lead a team while maintaining a customer-focused approach.

Qualifications

• 1+ year in a similar role or hands-on generator engineering experience.
• Experience within the generator industry.
• Proficient in MS Word and Excel.
• Must be a self-starter with initiative and drive to deliver results.
• Strong communication skills both written and verbal.

Responsibilities

• Support clients technically, providing quotations, risk assessments and method statements and managing all related jobs.
• Attend client sites for surveys and meetings as required.
• Own the performance of the contract and supervise engineers, operatives and sub-contractors.
• Ensure subcontractors perform in line with expectations.
• Address client requests promptly and resolve issues.
• Comply with the Company’s Health & Safety policy.

Skills

Client management

MS Word

MS Excel

Leadership

Communication

Job description

JOB TITLE: Service Contracts Manager
DIVISION: Service Department
LOCATION: Rochester, Kent
REPORTABLE TO: Service Director
HOURS: 40 hours, Monday to Friday

We’re seeking a technical Service Contracts Manager to join our growing service department. This role is ideal for a customer-focused, achievement-driven individual with strong technical knowledge of the power generation industry and a proven history of client support. It’s also a great fit for an experienced Generator Engineer looking to transition into an office-based role, where they can apply their technical expertise in service management. Enthusiasm, customer orientation, and a drive for excellence are key!

The role:

You will be allocated a portfolio of clients and be responsible for managing day-to-day contact.

Responsibilities:

• To support clients technically, providing them with quotations, risk assessments and method statements and managing all associated jobs.
• Attend client sites to undertake site surveys/client meetings as and when required.
• To have overall responsibility for the performance of the contract and supervision of engineers, operatives and sub-contractors.
• To ensure that subcontractors perform in line with expectations.
• To ensure that any client requests are promptly resolved and dealt with.
• To comply with the Company’s Health & Safety policy.

Required Education, Skills and Qualifications

• Minimum of 1 year of experience in a similar role, or hands-on Generator Engineering experience within the industry, is essential.
• Experience within the generator industry.
• Proficient in MS Word and Excel.
• Must be a self-starter with the initiative and drive to get results quickly.
• Enthusiastic, positive and able to lead and motivate a team.
• Have strong communication skills both written & verbal.

Remuneration:

Salary is negotiable based on experience.