Service Support Administrator

Huntress; Milton Keynes; Hybrid; GBP 26,000; Full time

Job summary

A leading company in Milton Keynes is seeking a Service Support Administrator to ensure excellent customer service while managing calls and emails. The role provides hybrid working options and offers numerous benefits including a contributory pension, life assurance, and generous leave. Ideal candidates will have experience in busy customer-facing roles with strong attention to detail.

Benefits

Hybrid working (3 days in office, 2 days from home)

Contributory Pension

Life assurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Seasonal Flu Voucher

Staff Savings Scheme

Free on-site Parking

Free Tea and Coffee

Dress Down Days

Staff Events

Qualifications

• Experience in a busy customer-facing office environment.
• Ability to work under pressure.

Responsibilities

• Deliver excellent customer service and handle inbound calls.
• Liaise with Service Call Planners and Technicians.
• Investigate and resolve customer complaints.

Skills

Customer Service

Attention to Detail

Communication

Job description

We are recruiting for a Service Support Administrator based in Milton Keynes on a full time, permanent basis. The hours are Monday to Friday, 8:30am - 5pm and paying a salary £25,200. This role offers hybrid working (3 days in office, 2 days from home) after training/induction period, as well as amazing benefits.

The successful candidate will be delivering excellent customer service to customers, while handling inbound calls and responding to emails. As an Administrator within the Service Support Team, you will be liaising with Service Call Planners and Service Technicians. You will also collaborate with internal colleagues within other departments.

Duties:

* Handling inbound customer calls efficiently
* Managing an inbox and responding to emails
* Logging calls and updating customers on their repair calls, advising them of any delays/ order job status
* Investigating and resolving customer complaints, quickly and patiently
* Liaising and supporting a team of Service Call Planners and Service Technicians with ad hoc admin tasks when required
* Producing customer quotations and ordering parts, as well as providing price and costs requests to customers
* Raising invoices and quotes against purchase orders when required
* Uploading documents onto the CRM system and maintaining customer information

Benefits include Hybrid working (3 days in the office), Contributory Pension, Life assurance, 25 days annual leave plus bank holidays, Employee Assistance Programme, Seasonal Flu Voucher, Staff Savings Scheme, Free on-site Parking, Free Tea and Coffee, Dress Down Days, and Staff Events.

If you have experience working in a busy customer-facing office and can work under pressure, with excellent attention to detail, then we would love to tell you more about this exciting company and opportunity.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.