Business Applications Support Administrator

JR United Kingdom; Northampton; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading insurance company seeks a proactive Business Applications Support Administrator in Northampton to enhance business-critical applications and ensure smooth operations. Responsibilities include resolving technical issues, user support, and managing projects within a collaborative environment. Ideal candidates will possess relevant experience and strong interpersonal skills.

Qualifications

• Previous experience in a support or systems administration role.
• Familiarity with Global XB / Salesforce is a plus.
• Basic understanding of the insurance industry.

Responsibilities

• Responding to urgent technical issues and service requests.
• Supporting and advising users on business applications.
• Performing routine system maintenance.

Skills

Strong communication skills

Ability to manage workloads

Interpersonal skills

Proactive attitude

Education

Qualifications in IT or Business Systems

Job description

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Business Applications Support Administrator, northampton

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Client:

Howden

Location:

northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team, made up of thousands of employees across more than 100 countries.

We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.

The Role

We are looking for a proactive and detail-oriented Business Applications Support Administrator to join our team in Milton Keynes. This is a full-time, permanent position that plays a vital role in supporting and enhancing our business-critical applications. You’ll be instrumental in ensuring smooth day-to-day operations, resolving technical issues, and contributing to the development of solutions that align with our strategic goals.

This role offers the opportunity to work closely with various departments, responding to urgent issues, managing projects, and supporting key market and broking systems. During the 3-month probation period, you’ll be expected to be onsite an average of 3 days per week, which will reduce to 1 day per week upon successful completion.

What You’ll Be Doing

• Responding promptly to urgent technical issues and service requests
• Supporting and advising users on business applications
• Investigating, analyzing, and prioritizing incidents and requests
• Performing routine and ad-hoc system maintenance
• Managing assigned projects and contributing to team initiatives
• Providing management information and reporting to senior stakeholders
• Supporting market systems and developing knowledge of broking platforms
• Assisting with user application testing for upgrades and patches
• Collaborating with internal teams and external partners to resolve issues

Who We’re Looking For

• Previous experience in a support or systems administration role
• Familiarity with Global XB / Sector or Salesforce is a plus
• Basic understanding of the insurance industry and ITIL practices
• Strong communication skills, both written and verbal
• Ability to manage workloads and prioritise tasks independently
• A collaborative team player with excellent interpersonal skills
• Comfortable working in a fast-paced, dynamic environment

Qualifications

• Relevant experience in business application support or systems administration
• Qualifications in IT, Business Systems, or a related field are desirable
• Exposure to insurance systems or financial services is advantageous

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.