Service Supervisor (Wimbourne)

Jackson Lift Services Limited; England; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Cash allowance

Profit share scheme

Pension scheme

25 days holiday

Medicash Health scheme

Enhanced Maternity and Paternity

Job summary

Jackson Lift Services Limited is seeking a Service Supervisor at our busy Wimborne office. The role requires strong lift maintenance knowledge and the ability to lead a service team, liaise with clients and suppliers, and drive service improvements.

You will oversee maintenance, breakdowns, site reports and audits, and coordinate with subcontractors while ensuring high customer service standards. A driving licence and DBS check are expected.

Qualifications

• Experience managing a service engineering team.
• Strong knowledge of lift maintenance and repairs.
• Excellent communication with clients, suppliers, and staff.

Responsibilities

• Direct and supervise a team of Service Engineers for routine maintenance, breakdowns and repairs.
• Update information and respond to messages using the company network.
• Process service reports, callouts, client surveys and audit inspections.
• Conduct technical surveys and risk assessments.
• Liaise with suppliers and sub-contractors for parts and works.
• Attend departmental and client meetings.

Skills

Team leadership

Lift maintenance

Client communication

Driving licence

Job description

We have an opportunity for a Service Supervisor based at our busy Wimbourne office.

The successful applicant should have a strong knowledge of lift maintenance services. They should be self-motivated to help build the development of the service department and have the ability to communicate with clients, suppliers and employees.

The main areas of responsibility will include, but not be limited to, the following:

• Managing a team of Service Engineers in a busy area for routine maintenance, breakdowns and processing of repairs.
• Updating information and responding to messages using the company computer network.
• Processing service reports, callout reports, client/consultant survey reports, thorough examination reports, client correspondence, ordering of materials and audit inspections.
• Conducting technical surveys and specific risk assessments.
• Liaising with suppliers and sub-contractors to obtain spare parts and oversee specialist sub-contractors’ works.
• Attending departmental and client meetings.

The ideal candidate should have a:

• Strong bias in lift maintenance and repair.
• Current valid driving licence.
• DBS check will be required.

Benefits of the position, for the right applicant, include:

• Competitive salary, based on proven experience.
• Company vehicle or Cash Allowance scheme.
• Participation in the company profit share scheme after a qualifying period.
• Stakeholder pension scheme.
• 25 days paid holiday, in addition to public holidays.
• Medicash Health scheme and Wellbeing scheme.
• Enhanced Maternity and Paternity Scheme after a qualifying period.