Service Scheduling Coordinator

Adecco; Witham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Pension plan

25 days holiday plus bank holidays

Free parking

Job summary

Adecco is hiring a Service Scheduling Coordinator in Witham to oversee incoming service requests and provide first-line support. The role requires effective communication and accurate documentation to ensure smooth operations.

The successful candidate will coordinate with multiple teams, identify process improvements, and maintain detailed records for enhanced service delivery.

Qualifications

• Experience in a service desk or Sales Admin is desirable.
• Proficient in IT service management tools and Microsoft Office Suite.
• Strong communication and collaboration abilities.

Responsibilities

• Manage incoming service requests and ensure timely, accurate responses.
• Provide first-line technical support and escalate when needed.
• Liaise with departments to support smooth operations.
• Maintain accurate records of service requests and resolutions.
• Identify opportunities to improve service desk processes.

Skills

Tech-savvy

Problem solving

Communication

Interpersonal skills

Detail-oriented

Tools

IT service management tools

Job description

Service Scheduling Coordinator

Location: Witham

Contract Type: Permanent

What You'll Do

• Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses.
• Troubleshooting & Support: Provide first-line support for technical issues and escalate when necessary, ensuring minimal disruption to operations.
• Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment.
• Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery.
• Process Improvement: Identify opportunities for enhancing service desk processes and procedures.

Who You Are

• Experience: Previous experience in a service desk or Sales Admin is desirable
• Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite.
• Problem Solver: Excellent analytical skills and the ability to think on your feet.
• People Person: Strong communication and interpersonal skills to connect with team members and stakeholders.
• Detail-Oriented: A keen eye for detail to ensure high-quality service delivery.

Why Join Us

• Positive Work Environment: A cheerful and professional workplace where you can thrive
• Competitive Salary: An attractive salary package commensurate with experience.
• Benefits: Enjoy a range of benefits including health insurance, pension plan, 25 days holiday plus bank holiday, free parking

The Adecco Group UK & Ireland is an Equal Opportunities Employer.