Service Scheduler & Customer Care Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Generous Leave 25 days + Bank Holidays

Holiday Purchase Scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress Down Fridays

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is looking for a Service Coordinator to join the team in Newton Heath, Manchester. You will schedule maintenance, remedial and reactive works for subcontractors and manage paperwork and communications to ensure smooth operations.

The role requires strong customer service skills, excellent written and verbal communication, and the ability to multi-task in a fast-paced environment. Local planners and internal teams collaborate to deliver high-quality service.

Qualifications

• Customer service skills and experience.
• Outstanding written and verbal skills.
• Ability to multi-task and work well in a high-pressure environment.
• Computer proficiency with the ability to handle multiple applications at once.
• Strong sense of urgency, attention to detail, and follow-through.
• Excellent decision-making and problem-solving skills.
• Good organizational skills.

Responsibilities

• Schedule planned maintenance, remedial and reactive works for subcontractors.
• Complete orders and send to subcontractors.
• Work on multiple customer portals.
• Liaise with teams to ensure visits are completed ( nationals and local planners).
• Chase outstanding paperwork.
• Provide first-class customer service via phone and email for planning and admin queries for internal and external customers.
• Work with Service Managers to utilise engineers as productively as possible.
• Work with other departments to deliver a high level of customer service.

Skills

Customer service

Written & verbal skills

Multi-tasking

Computer proficiency

Urgency & attention to detail

Decision making & problem solving

Organizational skills

Scheduling experience

Tools

Salesforce

Job description

YDU JC Air Cond & Ref Inc.- Dubai is looking for a Service Coordinator to join the team in Newton Heath, Manchester. You will schedule maintenance, remedial and reactive works for subcontractors and manage paperwork and communications to ensure smooth operations.

The role requires strong customer service skills, excellent written and verbal communication, and the ability to multi-task in a fast-paced environment. Local planners and internal teams collaborate to deliver high-quality service.