Service Sales Specialist

Hitachi Energy; Stone; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries

Flexible working hours

Career development opportunities

Job summary

Hitachi Energy is seeking a Service Sales Specialist to join our Grid Automation Service Sales Team in the UK. You will drive service tenders from initial inquiry to contract closure and handover to operations, developing account plans to grow the installed base and maintain high customer satisfaction.

You will leverage your technical background in power systems and proven sales experience to identify opportunities, conduct calls and site visits, and build long-term customer relationships across

Qualifications

• Bachelor’s degree in Engineering or technical disciplines or similar.
• Proven experience in sales, sales support, and/or service of power systems/solutions.
• Experience with electric substation equipment (IED, RTU, SCADA, Communications) and client-facing sales is highly preferred.
• Willingness to travel to meet customers.

Responsibilities

• Implement the service sales strategy and growth plans, engaging with the installed base to promote upgrades and value-added solutions.
• Use installed base data to identify and develop sales opportunities for the full Hitachi Energy Service portfolio.
• Conduct sales calls, facility walk-throughs, generate leads, and develop new market opportunities.
• Establish long-term customer relationships and understand their requirements, regulations, and safety considerations.
• Sell service product portfolio, monitor tenders, prepare offerings, and manage the sales process.
• Act as marketer/salesperson during marketing activities, translating customer needs into service offerings.
• Provide data-driven insights on markets and effective service selling tactics to management.

Skills

Sales experience

Customer relationship management

Technical background in power systems

Education

Bachelor’s degree in Engineering or technical disciplines

Job description

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cyber security, communication and telecontrol technology.

The team is highly motivated with a strong customer and service-oriented approach. It is our ambition to provide high quality service, delivering solutions aligned with customers' needs. In this role you are responsible for Service tenders from initial customer request to contract closing and handover to operations.

Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position.

Responsibilities

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.
• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.
• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.
• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics.

Your background

• Bachelor’s degree in Engineering or technical disciplines or similar.
• Proven experience in sales, sales support, and/or service of power systems/solutions.
• If you have experience working with electric substation equipment (i.e. IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client-facing experience presenting electric substation equipment solutions, this is is highly preferred.
• Being familiar with Operations & Maintenance practices of electric substation equipment and substation construction.
• In order to meet your customers, you will need to be available to travel.

More About Us

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process.

Publication date : 2026-09-11