Service Sales Specialist

Elekta; Crawley; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Up to 25 paid vacation days

Private medical insurance

Pension plan

Cycle to work scheme

Life assurance

Onsite restaurant

Job summary

Elekta is seeking a Service Sales Specialist in the UK & Ireland to drive the sale and renewal of service agreements across the product portfolio. The role focuses on increasing contract coverage, recurring revenue and profitability while delivering an excellent customer experience.

You will manage the full sales cycle, develop engagement plans, prepare quotations, lead negotiations and secure orders. Travel up to 50% across the UK & Ireland is required, with Crawley HQ four days on-site and one

Qualifications

• Proven sales experience in a service-based environment.
• Excellent communication, presentation and negotiation skills.
• Fluent written and spoken English with a full, valid driving licence.
• Willingness to travel up to 50% across the UK & Ireland.

Responsibilities

• Manage service agreement renewals, warranty conversions and out-of-contract opportunities, proactively maintaining customer coverage and securing orders.
• Lead customer meetings, presentations and commercial negotiations, preparing accurate quotations and pricing recommendations.
• Analyse installed base and customer priorities to identify service, contract, upgrade and lifecycle opportunities.
• Build strong customer relationships, collaborating with Service Management to monitor satisfaction and resolve issues.
• Partner with Account Managers and Sales Specialists on opportunities, offers and tenders involving service contracts.

Skills

Consultative selling

Value-based solutions

Communication

Negotiation

Relationship building

Job description

We don’t just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we believe every individual deserves access to the best cancer care. That’s why we’re committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective, efficient, and accessible. If you're passionate about making a meaningful impact, we invite you to bring your expertise and energy to our team.

What You’ll Do At Elekta:

As our Service Sales Specialist, you’ll drive the sale and renewal of service agreements across Elekta’s product portfolio within the UK & Ireland. You’ll focus on increasing contract coverage, recurring revenue and profitability, while building strong customer relationships and delivering a great customer experience.

Managing the full sales cycle, you’ll develop customer engagement plans, create commercial proposals, lead negotiations and secure orders. You’ll also identify service, upgrade and lifecycle opportunities to help customers maximise the value of their Elekta solutions.

Responsibilities:

• Manage service agreement renewals, warranty conversions and out-of-contract opportunities, proactively maintaining customer coverage and securing orders.
• Lead customer meetings, presentations and commercial negotiations, preparing accurate quotations and recommending appropriate pricing and commercial solutions.
• Analyse Elekta’s installed base and customer priorities to identify service, contract, upgrade, lifecycle and replacement opportunities.
• Build strong customer relationships, working with Service Management teams to monitor satisfaction, conduct customer health checks and support the resolution of issues.
• Partner with Account Managers and Sales Specialists on customer opportunities, offers and tenders involving service contract commitments.
• Maintain accurate customer, opportunity, pipeline, forecast and installed-base information, working closely with Finance to support revenue forecasting and projections.
• Develop strong knowledge of Elekta’s portfolio, service agreements and competitor offerings, sharing relevant customer and market insights with the wider team.
• Work independently and collaboratively across the business, taking ownership of opportunities through to completion and participating in customer events, exhibitions and conferences where required.

What You’ll Bring:

• Proven sales experience, ideally within a service-based environment, with a strong understanding of consultative selling and value-based solutions.
• Excellent communication, presentation and negotiation skills, with the confidence to build relationships with clinical and executive stakeholders.
• A commercial and proactive mindset, with the ability to identify opportunities, manage priorities and work effectively both independently and collaboratively.
• Fluent written and spoken English and a full, valid driving licence. A company car will be provided.
• You’ll be comfortable travelling up to 50% of the time across the UK & Ireland.

What You’ll Get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

• Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

For questions, please contact the Talent Acquisition Partner responsible, [e-mail]. We do not accept applications through e-mail.

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.