Service Sales Manager

Hitachi Energy; Stone; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Career development programs

Employee Resource Groups (ERGs)

Job summary

Hitachi Energy is seeking a Service Sales Manager to join our Grid Automation Service Sales Team in driving service growth across substation automation systems, control and protection, cyber security, and telecontrol technology.

The role focuses on managing service tenders from initial customer request to contract closure, leveraging long-term customer relationships, and delivering high levels of customer satisfaction with a strong emphasis on market insights and risk management.

Qualifications

• Bachelor's degree in Engineering or technical disciplines.
• Proven experience in sales, sales support, and/or service of power systems/solutions.
• Experience with electric substation equipment (IED, RTU, SCADA, etc.) and client-facing presentations.
• Familiar with Operations & Maintenance practices of electric substation equipment.
• Travel availability to meet customers.

Responsibilities

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.
• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.
• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.
• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics.

Skills

Sales experience

Power systems

Technical sales

Travel existence

Education

Bachelor's degree in Engineering

Tools

SFDC/Salesforce

CRM

Job description

As a Service Sales Manager, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cyber security, communication and telecontrol technology.

The team is highly motivated with a strong customer and service-oriented approach. It is our ambition to provide high quality service, delivering solutions aligned with customers' needs. In this role you are responsible for Service tenders from initial customer request to contract closing and handover to operations.

Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position.

Responsibilities

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.
• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.
• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.
• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.
• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.
• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics.

Your background

• Bachelor’s degree in Engineering or technical disciplines or similar.
• Proven experience in sales, sales support, and/or service of power systems/solutions.
• If you have experience working with electric substation equipment (i.e. IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client-facing experience presenting electric substation equipment solutions, this is is highly preferred.
• Being familiar with Operations & Maintenance practices of electric substation equipment and substation construction.
• In order to meet your customers, you will need to be available to travel.

More About Us

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process.

Publication date : 2026-08-14