Service Resilience Programme Lead

Experis - ManpowerGroup; Sheffield; Hybrid; GBP 20,295,000 - 22,140,000; Full time

Job summary

Experis - ManpowerGroup is seeking a Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio. Hybrid work with three days onsite per week in Sheffield.

The role involves leading multi-team delivery, establishing governance, tracking programme benefits, and ensuring audit readiness to reduce operational risk and strengthen service performance.

Qualifications

• Strong programme or portfolio management experience within technology environments.
• Expertise in planning, governance, RAID management, dependency management, and delivery tracking.
• Experience driving complex transformation or service improvement initiatives.
• Proven ability to track and demonstrate business value and benefits realisation.

Responsibilities

• Own and deliver the Service Sustainability Programme (SSP) roadmap, creating a prioritised backlog focused on resilience, technical debt, controls, monitoring, recoverability, and obsolescence.
• Lead delivery across multiple teams and stakeholders to drive remediation and continuous improvement initiatives.
• Establish and manage programme governance, including steering committees, delivery forums, RAID management, and executive reporting.
• Ensure services meet operational resilience and control requirements, maintaining audit readiness and managing remediation activities.
• Track and report programme benefits, including service availability, incident reduction, disaster recovery compliance, and technical debt reduction.
• Influence senior stakeholders to secure priorities, funding, resources, and timely decision-making.
• Drive a culture of proactive risk management and operational excellence.

Skills

Programme leadership

Governance

RAID management

Stakeholder management

Communication

Risk management

Job description

Experis - ManpowerGroup is seeking a Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio. Hybrid work with three days onsite per week in Sheffield.

The role involves leading multi-team delivery, establishing governance, tracking programme benefits, and ensuring audit readiness to reduce operational risk and strengthen service performance.