Service Sustainability Lead

Experis; Sheffield; On-site; GBP 70,000 - 100,000; Full time

Job summary

Experis is seeking a Service Sustainability Programme Lead in the United Kingdom. The role focuses on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio with hybrid working arrangements, including three days on site in Sheffield.

You will drive the SSP roadmap, manage governance, and coordinate across Technology, Operations, Cyber Security, Risk, Change, and Business teams to deliver measurable enhancements in service sustainability

Qualifications

• 7+ years in technology delivery, service management, resilience, transformation or operational risk programmes.
• Experience in regulated industries, particularly financial services.
• Programme management qualifications (PRINCE2, PMP) and ITIL knowledge.

Responsibilities

• Own and deliver the Service Sustainability Programme roadmap and backlog.
• Lead delivery across multiple teams and stakeholders to drive remediation and improvement.
• Establish governance with steering committees, RAID management, and executive reporting.
• Ensure services meet resilience and control requirements, audit readiness and remediation.
• Track programme benefits including availability, incident reduction, DR compliance, and debt reduction.
• Influence senior stakeholders to secure priorities, funding and timely decisions.
• Promote a culture of proactive risk management and operational excellence.

Skills

Programme leadership

Governance

RAID management

Delivery tracking

Stakeholder management

Cross-functional collaboration

Education

PRINCE2 Certification

PMP Certification

ITIL Certification

Job description

Role Title: Service Sustainability Lead

Rate: Inside IR35: .00

Location: Hybrid working 3 days onsite per week Sheffield

We're seeking an experienced Service Sustainability Programme Lead to drive a critical programme focused on improving service stability, resilience, recoverability, and control effectiveness across a technology portfolio.

This is a highly visible role where you'll work across Technology, Operations, Cyber Security, Risk, Change, and Business teams to reduce operational risk, strengthen service performance, and deliver measurable improvements in service sustainability.

What You'll Be Doing

• Own and deliver the Service Sustainability Programme (SSP) roadmap, creating a prioritised backlog focused on resilience, technical debt, controls, monitoring, recoverability, and obsolescence.
• Lead delivery across multiple teams and stakeholders to drive remediation and continuous improvement initiatives.
• Establish and manage programme governance, including steering committees, delivery forums, RAID management, and executive reporting.
• Ensure services meet operational resilience and control requirements, maintaining audit readiness and managing remediation activities.
• Track and report programme benefits, including service availability, incident reduction, disaster recovery compliance, and technical debt reduction.
• Influence senior stakeholders to secure priorities, funding, resources, and timely decision-making.
• Drive a culture of proactive risk management and operational excellence.

Key Deliverables

• Service Sustainability Programme roadmap and remediation backlog
• Service health dashboards, KPI/KRI reporting, and executive updates
• RAID logs, dependency plans, and governance reporting
• Resilience artefacts including DR testing outcomes, runbooks, monitoring coverage, and support models
• Control enhancement plans with clear ownership, milestones, and audit evidence

Skills & Experience Required

Programme Leadership

• Strong programme or portfolio management experience within technology environments.
• Expertise in planning, governance, RAID management, dependency management, and delivery tracking.
• Experience driving complex transformation or service improvement initiatives.
• Proven ability to track and demonstrate business value and benefits realisation.

Operational Resilience & Controls

• Strong understanding of operational resilience, disaster recovery, business continuity, and recoverability concepts (RTO/RPO).
• Experience managing control frameworks, audit requirements, evidence gathering, and remediation plans.
• Ability to prioritise delivery using a risk-based approach.

Stakeholder Management & Communication

• Exceptional communication skills with the ability to engage and influence senior stakeholders.
• Experience facilitating cross-functional teams and resolving competing priorities.
• Ability to translate technical, risk, and control requirements into actionable delivery plans.
• Comfortable working with infrastructure, cloud, application, and service management teams.

Preferred Experience

• 7+ years' experience in technology delivery, service management, resilience, transformation, or operational risk programmes.
• Experience within regulated industries, particularly financial services.
• Programme management qualifications such as PRINCE2, PMP, or Agile certifications.
• ITIL certification or strong service management knowledge.