Service Resilience Programme Lead

Experis - ManpowerGroup; Sheffield; Hybrid; GBP 110,000 - 125,000; Full time

Job summary

Experis - ManpowerGroup is seeking a Service Sustainability Programme (SSP) Lead in Sheffield. The role is hybrid, requiring 3 days on-site per week, with a daily rate of up to £508.76 umbrella inside IR35.

The holder will own the SSP plan, drive cross-team delivery, and manage governance, RAID, and executive reporting. The candidate should bring substantial experience in technology delivery and resilience, plus strong stakeholder management and risk-control capabilities.

Qualifications

• 7+ years in technology delivery, service management, resilience, or transformation roles.
• Programme/project management certification (e.g., Agile, PMP, PRINCE2) - useful, not always mandatory.
• ITIL certification - beneficial.
• Experience in regulated/financial services environments - strongly preferred.

Responsibilities

• Own the SSP plan and backlog: create a prioritized backlog covering resilience, tech debt, obsolescence, controls, monitoring, and recoverability.
• Drive delivery across teams: coordinate Technology, Product/App owners, Operations, Cyber, Risk/Controls, Change, and suppliers to deliver remediation.
• Governance and reporting: run programme cadence (steerco/forums), manage RAID (risks, assumptions, issues, dependencies), and produce clear executive updates.
• Control and audit readiness: ensure standards are met, evidence is captured, and exceptions are managed with time-bound remediation.
• Benefits realization: track measurable outcomes (reduced incidents, improved availability, reduced vulnerability ageing, improved DR compliance).
• Stakeholder management: influence senior stakeholders to align priorities, secure funding/resources, and remove blockers.

Skills

Programme management

Benefits realization

Vendor coordination

Stakeholder management

Executive comms

Risk/controls

Education

PMP/PRINCE2/Agile cert

ITIL certification

Job description

Experis - ManpowerGroup is seeking a Service Sustainability Programme (SSP) Lead in Sheffield. The role is hybrid, requiring 3 days on-site per week, with a daily rate of up to £508.76 umbrella inside IR35.

The holder will own the SSP plan, drive cross-team delivery, and manage governance, RAID, and executive reporting. The candidate should bring substantial experience in technology delivery and resilience, plus strong stakeholder management and risk-control capabilities.