Senior Planning and Scheduling Support

Cadent Gas; Wolverhampton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme double match 18%

25 days holiday + statutory days + buy

Extra day off each year

Career development with funded学习

Job summary

Cadent is seeking a Senior Planning & Scheduling Support to help coordinate work across the network and support delivery of operational plans. The role is office-based at Wolverhampton with flexible hybrid options to be assessed.

You will collaborate with Operational Planning, Operational Delivery and frontline teams to balance workloads, resources and customer outcomes. You'll bring strong analytical and communication skills, plus experience in fast-paced environments, and you will develop

Qualifications

• Experience working in a fast-paced environment.
• Strong analytical skills with data interpretation.
• Excellent communication skills with stakeholders at all levels.
• Strong planning and organisational skills with attention to detail.
• A collaborative approach across teams.
• Proficiency in Microsoft Office and business systems.
• Experience using SAP or ClickSoftware scheduling tools.
• A customer-focused mindset with commitment to delivering high-quality service.

Responsibilities

• Coordinate activities across the planning cycle, including work order creation, allocation and customer contact.
• Analyse performance data to provide insights for delivery and improvement.
• Collaborate with stakeholders to support annual plans and regulatory outputs.
• Manage planning updates with resource availability and short-term plan changes.
• Resolve escalated queries from operational teams and customers.
• Provide resource reporting across skills, shifts, locations, standby arrangements and contingency requirements.
• Develop standard operating procedures to support planning and scheduling.
• Support performance improvements by identifying trends and opportunities.

Skills

Experience in fast-paced environments

Analytical skills

Excellent communication

Planning & organisational skills

Collaborative approach

Microsoft Office proficiency

SAP / ClickSoftware scheduling tools

Customer-focused mindset

Tools

SAP

ClickSoftware

Job description

Location: Planetary Road, Wolverhampton (WV13 3XA) full-time office based until competent - Flexible / Hybrid working will be assessed on an individual basis.

Help keep Cadent's operations running efficiently

At Cadent, effective planning and scheduling is critical to delivering a safe, reliable and customer-focused service. As a Senior Planning & Scheduling Support, you'll play a key role in coordinating work, managing resources and supporting the delivery of operational plans across the network.

Working closely with Operational Planning, Operational Delivery and frontline teams, you'll help ensure workloads are realistic, resources are effectively utilised and customers receive a positive experience throughout their journey.

Why you'll love this role

• Supporting operational planning by coordinating activities across the planning cycle, including work order creation, allocation and customer contact where required.
• Analysing performance data to provide insights that support operational delivery and continuous improvement.
• Collaborating with stakeholders to support the delivery of annual plans, targets and regulatory outputs.
• Managing planning updates by maintaining accurate resource availability, workload information and short-term plan changes.
• Resolving escalated queries from operational teams and customers to ensure positive outcomes and customer journeys.
• Providing resource reporting across skills, shifts, locations, standby arrangements and contingency requirements.
• Developing standard processes by creating and documenting operating procedures that support efficient planning and scheduling activities.
• Supporting performance improvements by identifying trends, variances and opportunities to improve planning effectiveness.

What you'll bring

• Experience working in a fast-paced environment with the ability to manage competing priorities and adapt to changing demands.
• Strong analytical skills with the ability to interpret data and provide meaningful insights.
• Excellent communication skills with the confidence to engage effectively with stakeholders at all levels.
• Strong planning and organisational skills with a focus on accuracy and attention to detail.
• A collaborative approach with the ability to work effectively across teams to achieve shared goals.
• Proficiency in Microsoft Office and the ability to learn and navigate business systems.
• Experience using operational systems such as SAP, ClickSoftware or similar scheduling and resource management tools would be advantageous.
• A customer-focused mindset with a commitment to delivering high-quality service and improving performance outcomes.

What you'll get in return At Cadent, you'll join a supportive and collaborative team that plays a vital role in delivering services to our customers. In return, you'll receive a competitive reward package, opportunities for development and the chance to build your career within an industry-leading organisation.

Interviews are expected to take place w/c 14/09

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we're thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What's In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life's special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

What's next?

Be part of something big. Help shape the future of gas for generations to come.