Gas Auditor

Zuno Tech Group; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Private medical cover

Life assurance

Paternity / Maternity pay

Pension scheme

Training & development

Job summary

Zuno is hiring a Gas Auditor in Leeds to audit domestic gas installations, ensuring compliance with regulations and manufacturer standards. The role requires strong communication to manage issues over phone, email and live chat.

You will perform remote technical support, audit findings review, and training for colleagues, while delivering high-quality customer service in a fast-paced environment.

Qualifications

• ACS Qualifications (CCN1, CENWAT essential).
• Other qualifications (unvented hot water, LPG, other appliances) desired.
• A minimum of 5 years gas experience (installation, repair, service of domestic gas boilers).
• Previous experience in field supervision or management desirable.
• Full UK driving license.

Responsibilities

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support compliance and post-install with technical queries.
• Communicate clearly with customers, providing solutions, advice and reassurance.
• Conduct desktop audits of completed installations, identifying compliance issues and arranging re-attendance where required.
• Review audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including reporting gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.

Skills

Communication

Phone support

Live chat

Attention to detail

Education

ACS CCN1/CENWAT

Driving license

Job description

Gas Auditor

Leeds Office | Full Time

Are you an experienced gas engineer looking to utilise your skills in an office environment? OR got previous experience as Gas Auditor and looking for a new challenge? This could be the perfect opportunity for you...

Job Summary

As a Gas Auditor at Zuno, you will be confident and knowledgeable in auditing Gas installations to ensure they are compliant and to current regulations and manufacturer standards. You will have excellent communication skills to manage installation issues over the phone, email and via live chat.

Key Responsibilities:

• Provide remote technical support to engineers during onsite installations via phone and live chat.
• Support departments such as compliance and post install with technical queries.
• Communicate clearly with customers, providing solutions, advice and reassurance.
• Conduct desktop audits of completed installations, identifying compliance issues and arranging engineer re-attendance where required.
• Review internal and external audit findings and support continuous improvement.
• Train colleagues on processes and procedures, including how to report gas leaks.
• Deliver high-quality customer service and positive outcomes.
• Work effectively under pressure while maintaining accuracy and attention to detail.
• Be a supportive team player with strong verbal, written and IT skills.

Experience and Qualifications:

We are looking for a reliable and well organised person who has experience in the domestic gas industry with the ability to work effectively in a fast-paced environment.

• ACS Qualifications (CCN1, CENWAT essential)
• Other qualifications (unvented hot water, LPG , other appliances) desired
• A minimum of 5 years gas experience ( installation, repair , service of domestic gas boilers)
• Previous experience in field supervision or management desirable
• Full UK driving license

About Zuno

Zuno is the UK's biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient

We're a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.

Join Zuno and be part of the team shaping the future of home energy in the UK.

Zuno offers…

• A great team culture - You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform - Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression - We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions - Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products - We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors - We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits:

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events

*After probationary period