Service & Repair Engineer

Zuno Tech Group; Leeds; Sur place; GBP 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

30 days annual leave + bank holidays

Private medical cover

4 x salary Death in Service

Paid maternity pay after 1 year

Paid paternity pay after 1 year

Pension matched up to 6%

Ongoing training & development

Social events

Résumé du poste

Zuno is seeking a Service & Repair Engineer in the Field Based Yorkshire region. You will undertake service, repair and remedial work on domestic gas appliances and central heating systems in customers’ homes in addition to occasional boiler installations.

Strong technical knowledge and excellent customer skills are essential. You will work via the Zuno App, conduct WIP and post-install audits, support compliance, and liaise with Gas Safe inspectors when required.

Qualifications

• ACS qualifications (CPA1, CCN1, CENWAT).
• GCSE Maths and English (or equivalent).
• 5+ years boiler service & repair experience with fault-finding on domestic gas boilers.
• Up-to-date boiler knowledge.
• Experience in a customer-driven environment.
• Health and safety working experience.
• Clear, effective communication in English.
• Flexible and adaptable to workloads.
• Ability to work on own initiative and in a team.

Responsabilités

• Provide accurate, relevant advice to customers.
• Coach engineers on best technical practice and customer service.
• Identify abnormal problems and escalate to management.
• Communicate clearly with customers, engineers and colleagues.
• Adhere to legislation, regulations and company policies.
• Undertake service, repair and remedial work via the Zuno App.
• Carry out WIP and post-install audits as required by Compliance Team.
• Occasionally complete full boiler installations.
• Attend customers’ homes for Gas Safe Inspector meetings and remedial work.
• Represent Zuno professionally at all times.

Connaissances

Boiler fault-finding

Customer service

Health and Safety

Communication skills

Teamwork & initiative

Problem solving

Formation

GCSE Maths & English

ACS qualifications CPA1 CCN1 CENWAT

Description du poste

Service & Repair Engineer

Field Based - Yorkshire Region

Who are Zuno?

Think Uber, but for engineers.

We connect skilled engineers with installation jobs through our app, helping some of the UK’s biggest names, including E.ON, EDF Energy, Worcester Bosch and Tesla, get their products into customers’ homes.

But we’re building something bigger than a platform for finding work.

As the demand for smarter, more energy-efficient homes increases, we’re using technology at scale to connect the businesses, products and skilled people making it happen.

We’re helping power the future of home energy, one installation at a time.

Job Summary:

To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customer's homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post installation audits on colleagues and subcontractors.

Key Responsibilities:

• Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
• Advising and coaching of engineers on best technical practice and customer service issues as required.
• Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
• Communicating clearly and professionally with customers, engineers, and colleagues.
• Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
• Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
• Proactively seek advice and guidance where needed.
• Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
• Complete full boiler installations occasionally when required.
• Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
• You may be requested to carry out desktop auditing from time to time by the Compliance Team.
• Represent Zuno at all times in a professional manner
• Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.

Qualifications & Skills:

• ACS qualifications (CPA1, CCN1, CENWAT)
• GCSE (Or equivalent) Maths and English
• A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
• Relevant and up-to-date industry specific boiler knowledge
• Experience of working in a customer driven environment
• Health and Safety working experience
• Analytical and effective problem-solving skills
• Clear and effective communication skills with a good command of English
• Flexible and adaptable to work loads and tasks
• Confidence in working on your own initiative as well as within a team environment.

Benefits:

• 30 days annual leave + bank holidays!
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events

*After probationary period

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.