SERVICE REP I (Call Center)

Johns Hopkins All Children's Hospital; Tendring; On-site; GBP 18,000 - 28,000; Full time

Job summary

Johns Hopkins Health System is seeking an on-site Administrative Assistant for our St Pete location. The role handles the main hospital switchboard, directing calls and supporting the Triage program with administrative duties.

The ideal candidate will have a High School diploma, at least 1 year in a medical office, and strong English communication. Ability to work in a fast-paced environment with multiple interruptions is essential.

Qualifications

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• Minimum of one year of experience in a medical office or clinic environment required with knowledge of medical terminology.
• Must have visual and auditory acuity to operate general office equipment.
• Must be able to read, write, speak, and understand English.
• Must be able to effectively perform in a fast-paced environment with multiple interruptions and competing priorities.

Responsibilities

• Answer and direct all incoming calls on the main hospital switchboard.
• Provide administrative assistance in maintaining program references and resource materials for the Triage program.
• Support the culture and mission of Johns Hopkins Health System by delivering high-quality service and professional phone skills.

Skills

Medical terminology

English proficiency

Phone/customer service

Education

High School diploma or equivalent

Job description

Hours: Monday-Friday 9am-5:30pm
This position is on site at JHAC location in St Pete.

Hours: Monday-Friday 9am-5:30pm
This position is on site at JHAC location in St Pete.
Responsible for answering and directing all incoming calls received at the main hospital switchboard. When assigned to the Triage program, responsible for administrative assistance in maintaining program references and resource materials in order to meet the needs of the program. This position works to support the culture and mission of JHACH in providing the highest quality of service excellence, professionalism and phone skills needed for optimal patient and physician satisfaction.
Qualifications

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• Minimum of one year of experience in a medical office or clinic environment required with knowledge of medical terminology.
• Must have visual and auditory acuity to operate general office equipment.
• Must be able to read, write, speak, and understand English.
• Must be able to effectively perform in a fast-paced environment with multiple interruptions and competing priorities.
  

Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.