Service Planning Coordinator

Allscreens Nationwide Ltd; Paisley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave (increasing with/

Employee discounts via benefits portal

Access to training portal

Employee Assistance Programme

Job summary

Allstaff Office Division are recruiting for a Service Planning Coordinator in Blantyre. This is a Full time, permanent role that will become Hybrid, with two days at home after training. A 40-hour week with a flexible shift pattern; own transport is essential.

Roles include scheduling engineers, planning workloads, and delivering excellent service while coordinating with customers and engineers. The position supports service delivery, records across management systems, and continuous improvement

Responsibilities

• Schedule engineers and plan workloads to meet SLA targets.
• Optimize engineer routes and resources to maximise efficiency.
• Deliver excellent customer service through effective communication with customers, engineers and internal teams.
• Maintain accurate records across service management systems and client portals.
• Monitor service performance against KPIs and address issues proactively.
• Support the Service Mailbox and contribute to ISO management processes.

Skills

Scheduling

Planning

Customer service

Communication

Engineering coordination

Record keeping

Organisation

Job description

Allstaff Office Division are delighted to bring to the market the role of Service Planning Coordinator with our manufacturing client based in Blantyre. This is a Full time, permanent position and will become Hybrid, with two days at home after training. Due to the location, own transport is essential. Hours of work will be based on a 40-hour contract with a flexible shift pattern. Current team shift options include 7:30am–4:00pm, 8:00am–4:30pm or 8:30am–5:00pm. Working hours are open to discussion with successful candidates.

Job Description

This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and has a strong ability to plan, prioritise, and coordinate engineering resources to meet customer and business requirements.

As a key member of the Service Team, you will help ensure the efficient delivery of reactive and planned maintenance works, supporting customers, engineers, and colleagues to achieve excellent service outcomes.

Key Responsibilities

Scheduling engineers and planning workloads to meet SLA targets for reactive works, quoted jobs, and PPM activities.

Optimising engineer routes and resources to maximise efficiency and productivity.

Delivering excellent customer service through effective communication with customers, engineers, and internal teams.

Maintaining accurate records across service management systems and client portals, ensuring visibility of job progress.

Monitoring service performance against key KPIs and taking proactive action to address issues.

Supporting the Service Mailbox and contributing to continuous improvement and ISO management processes.

BENEFITS

• 33 days annual leave (including Bank Holidays), increasing with length of service to 35 days
• Access to discounted retailers, cinema and gym memberships via an employee benefits portal
• Access to an extensive online training portal
• Access to an Employee Assistance Programme

Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support.