Service Planning Coordinator

Allstaff Team; Blantyre; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Efficiency bonus

Life assurance

Employee benefits portal

Extensive online training

Job summary

Allstaff Office Division are delighted to bring to the market the role of Service Planning Coordinator with our manufacturing client based in Blantyre. This is a Full time, permanent position and will become Hybrid, with two days at home after training. Due to the location, own transport is essential.

Hours of work will be based on a 40-hour contract with a flexible shift pattern. The role focuses on coordinating engineers, planning workloads and delivering excellent customer service while

Qualifications

• Experience coordinating engineers or field teams.
• Ability to plan, prioritise and meet customer requirements.
• Experience working to SLAs and performance targets.
• Strong IT skills with scheduling tools.
• Excellent communication with customers and engineers.

Responsibilities

• Schedule engineers and plan workloads to meet SLA targets.
• Optimize routes and resources for efficiency.
• Deliver excellent customer service through clear communication.
• Maintain accurate records in service management systems and portals.
• Monitor KPIs and take proactive actions.
• Support the Service Mailbox and drive ISO processes.

Skills

Organisational & planning skills

Time management

Customer service

Communication skills

Problem solving under pressure

IT literacy

SLA awareness

Teamwork

Tools

Scheduling systems

Service management software

Microsoft Office

Job description

Allstaff Office Division are delighted to bring to the market the role of Service Planning Coordinator with our manufacturing client based in Blantyre. This is a Full time, permanent position and will become Hybrid, with two days at home after training. Due to the location, own transport is essential. Hours of work will be based on a 40-hour contract with a flexible shift pattern. Current team shift options include 7:30am-4:00pm, 8:00am-4:30pm or 8:30am-5:00pm. Working hours are open to discussion with successful candidates.

Job Description

We have an exciting opportunity for a Service Coordinator to join a busy Service Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering exceptional customer service, and has a strong ability to plan, prioritise, and coordinate engineering resources to meet customer and business requirements. As a key member of the Service Team, you will help ensure the efficient delivery of reactive and planned maintenance works, supporting customers, engineers, and colleagues to achieve excellent service outcomes.

Key Responsibilities

• Scheduling engineers and planning workloads to meet SLA targets for reactive works, quoted jobs, and PPM activities.
• Optimising engineer routes and resources to maximise efficiency and productivity.
• Delivering excellent customer service through effective communication with customers, engineers, and internal teams.
• Maintaining accurate records across service management systems and client portals, ensuring visibility of job progress.
• Monitoring service performance against key KPIs and taking proactive action to address issues.
• Supporting the Service Mailbox and contributing to continuous improvement and ISO management processes.

What Are We Looking For?

• Strong organisational and planning skills, with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with customers, engineers, and colleagues.
• The ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
• Experience working to service level agreements (SLAs) and performance targets.
• Strong IT skills and confidence using scheduling systems, service management software, and Microsoft Office applications.
• A proactive approach to problem-solving and the ability to make effective decisions under pressure.
• A positive, flexible, and team-focused attitude with a commitment to delivering excellent customer service.
• Previous experience in a service coordination, scheduling, planning, helpdesk, or customer service environment.
• Experience within a facilities management, maintenance, engineering, or field service environment.
• Previous experience scheduling engineers or coordinating mobile workforces.
• Knowledge of Planned Preventative Maintenance (PPM) scheduling and reactive maintenance processes.
• Experience using service management systems, workforce scheduling tools, or client portal platforms.
• A strong understanding of KPI management and service performance reporting.

Benefits

• Competitive salary
• 33 days annual leave (including Bank Holidays), increasing with length of service to 35 days
• Efficiency bonus
• 3x life assurance scheme
• Enhanced sick pay
• Access to discounted retailers, cinema and gym memberships via an employee benefits portal
• Access to an extensive online training portal
• Access to an Employee Assistance Programme