Service Planning and Delivery Manager

Rolls-Royce plc; Derby; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the aerospace sector seeks a Services Planning and Delivery Manager in Derby to lead teams responsible for Line Replaceable Units management across a global customer network. The role involves collaboration with various teams to ensure service delivery meets customer requirements and contractual obligations.

Qualifications

• Experience in logistics, operations, and supply chain management.
• Customer and/or supplier facing experience is preferred.

Responsibilities

• Lead and motivate a multi-disciplinary team.
• Forecast and support global Parts Availability Services.
• Coordinate customer orders through the LRU maintenance network.

Skills

Leadership

Communication

Logistics

Operations

Supply Chain Management

Forecasting

Job description

Service Planning and Delivery Manager page is loaded

Service Planning and Delivery Manager

Apply locations Derby time type Full time posted on Posted Yesterday job requisition id JR6137167

Job Description

Services Planning and Delivery Manager

Full-Time

Derby/Site-Based

We are seeking a Services Planning and Delivery Manager to join our On-Wing Aftermarket Operations team, reporting to the Vice President, Services Control Centre (SCC). The role involves leading specialist planning and service delivery teams responsible for designing and managing our Line Replaceable Units (LRU) management services across a global customer network.

This position manages a team of over 10 professionals, focusing on the integration and delivery of LRU services contracted with our Total Care Agreement customers for all Trent and RB211 fleets worldwide.

The team also oversees Entry into Service readiness activities for LRU services, supports the Sales Director's campaigns, and is responsible for setting inventory levels to ensure material availability from initial provisioning to planning and acquiring parts for the Parts Availability Service (PAS) and AOG stores.

Collaborating closely with the Services Control Centre, Spares Support Group, LRU Supplier Management, Rolls-Royce Sales teams, and a global network of 130 Airline Support Team Service Representatives across fifty-five locations, the team ensures rapid response to LRU issues, minimizing passenger disruption.

Who we are looking for;

Key responsibilities;

• Lead, support, and motivate a highly skilled, multi-disciplinary team
• Forecast and support global Parts Availability Services (PAS) storage and marketing
• Assist customer teams with LRU Initial Provisioning (IP) at Entry Into Service (EIS)
• Coordinate customer orders through the LRU maintenance network
• Lead the Service Delivery team to meet customer requirements, acting as the primary interface between customer operations and vendor management
• Ensure contractual service levels for LRU Management and PAS are met
• Maintain awareness of customer contractual LRU management status
• Represent the voice of the customer to our logistics providers

Key skills;

• Strong leadership abilities
• In-depth knowledge of RR Services portfolio and its impact on customers
• Ability to influence at all organizational levels
• Excellent communication skills
• Experience in logistics, operations, and supply chain management
• Customer and/or supplier facing experience is preferred
• Planning & Control, Programme Management, Forecasting skills

Job Category

Supply Chain Planning & Control

Posting Date

15 May 2025; 00:05

Posting End Date

28 May 2025

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest, and most competitive solutions to our planet’s vital power needs.