IT Service Performance Analyst

Scottish and Southern Energy; Todmorden; On-site; GBP 51,000 - 61,000; Full time

Benefits offered by this job

Benefits package

Job summary

Scottish and Southern Energy (SSESSE) seeks a Service Performance Analyst to design, develop and deliver a Service Management framework that enhances the end-to-end value chain.

You will turn performance information into clear, practical insight to support decision-making, continually improve the digital experience, and communicate findings to stakeholders. Collaboration, analytical thinking and strong communication skills are essential, along with the ability to work independently within a team.

Qualifications

• Understanding of service management principles and how end-to-end service value and performance are delivered across teams.
• Ability to bring together information from different sources to analyse performance, identify trends and draw conclusions.
• Strong written, verbal and facilitation skills; able to work independently within a team.

Responsibilities

• Identify performance information needs across the end-to-end service value chain.
• Plan, prioritise and deliver regular trend-based analysis with clear reports.
• Collaborate with stakeholders to interpret findings and determine action.
• Monitor performance trends and outcomes of improvement activities.
• Support governance forums and prepare engagement content.

Skills

Service management

Performance analysis

Stakeholder collaboration

Data storytelling

Job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or PerthSalary: 50,964 - 60,899 + a range of benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain. You will turn performance information from across the end-to-end service value chain into clear, practical insight that supports decision-making, continual improvement and an improved digital experience. You will work with stakeholders to identify performance information needs, analyse trends, bring together inputs from across teams and functions, interpret findings and communicate insight to build shared understanding and inform action. You will

• Performance Information Identification: Identify performance information needs from across the end-to-end service value chain, bringing together and aligning reporting requirements.
• Performance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and purposes.
• Actionable Insight: Work collaboratively with stakeholders to interpret and scope analysis findings, identify key issues and potential areas for improvement, and support stakeholders to understand the findings and determine appropriate action.
• Performance Tracking & Monitoring: Monitor and assess performance trends and the impact of improvement activity, communicating progress, outcomes and supporting evidence.
• Wider Service Strategy & Performance Activity: Support wider activity, including co-ordinating inputs and actions, contributing to governance forums and preparing engagement content.

You haveAn understanding of service management principles, with an appreciation of how end-to-end service value and performance are delivered across multiple teams and functions. Experience bringing together information from different sources to analyse performance, identify trends and draw meaningful conclusions. The ability to visualise and articulate analysis findings clearly, turning analysis into practical insight that supports broader business outcomes and stakeholder decision-making. The ability to work collaboratively with diverse stakeholders and team members, alongside strong written, verbal and facilitation skills. While part of a team, the ability to work independently, take ownership and prioritise your own workload, with an analytical approach to problem-solving.

About SSESSE's purpose

About SSESSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing 33bn in critical