Service Owner

Summer Browning; Glasgow; On-site; GBP 60,000 - 85,000; Full time

Job summary

Summer Browning in Glasgow is seeking a Service Owner for a 12-month contract with a Central Government client. You will develop an agile business case and own it through its lifecycle, collaborating with stakeholders to realise benefits and drive value across the portfolio.

The role requires strong capabilities in lifecycle management, supplier oversight, and strategic ownership, with a focus on delivering user-centric services within an ITIL-informed framework.

Qualifications

• Lifecycle experience across multiple parts of the lifecycle and stakeholder engagement.
• Operational management with best-practice adoption and incident awareness.
• Supplier and relationship management with performance accountability.
• Problem ownership including anticipation and problem-solving capability.
• Strategic ownership and long-term vision development.
• User-focused delivery across channels and evolving user needs.

Responsibilities

• Develop an agile business case and own it through its lifecycle.
• Iterate the business case with the portfolio and stakeholders.
• Develop benefits with others within the portfolio.
• Plan and engage stakeholders at key project stages.
• Coordinate with agile delivery operations across the product lifecycle.

Skills

Lifecycle perspective

Operational management

Supplier & relationship management

Problem ownership

Strategic ownership

User focus

Tools

Jira

Confluence

Jira Service Management

Job description

SBA are currently supporting our Central Government client who are seeking a Service Owner on an initial 12 month contract located in Glasgow.

The ideal candidate will have the ability to develop an agile business case, own and iterate it throughout the lifecycle. Able to develop benefits with others within the portfolio.

ESSENTIAL SKILLS & EXPERIENCE:

• Lifecycle perspective: able to apply experience of multiple parts of the lifecycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project.
• Operational management: keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational issues and works closely with incident and problem management and the leaders of operational delivery teams in DDaT.
• Supplier and relationship management: able to build strong relationships with business stakeholders and to manage and oversee suppliers and managed service providers, holding them to account for performance and value.
• Problem ownership: is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.
• Strategic ownership: able to develop a long‑term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
• User focus: gives direction on which tools or methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met.

DESIRABLE:

• Worked in an environment that is developing many products at once with limited resources, and where your work fits into a larger programme or portfolio.
• Experience working within an ITIL framework, particularly incident, problem and service level management.
• Experience of managing or overseeing suppliers and managed service providers.
• Experience working with the Atlassian toolset (Jira, Confluence and Jira Service Management).
• Experience operating within tier 2/3 SECRET/SECURE environments

NB: Active SC/willing to attain SC (and successful applicant must be willing to undergo DV level vetting)