Service Owner - Digital Workplace & AI

Synapri; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Synapri is seeking a Service Owner for a 12-month hybrid role in London with occasional Glasgow visits. The position requires SC security clearance and experience in regulated or public sector environments.

The role focuses on shaping and governing digital workplace and AI-enabled services, with governance and stakeholder communication at its core. Leading multidisciplinary teams across product, UCD, architecture and business analysis, you will contribute to business cases, cost modelling and

Qualifications

• Proven experience as a Service Owner in HMG or public sector.
• Strong understanding of the GDS Service Standard and Discovery to Live phases.
• Experience owning or shaping digital workplace, collaboration, end-user computing, knowledge-management or AI-enabled services.
• Ability to lead multidisciplinary teams across product, UCD, architecture, business analysis, suppliers and service management.
• Experience contributing to business cases including cost modelling, benefits realisation, service transition and workforce planning.
• Strong governance, assurance and risk-management capability with service boards and reporting.
• Excellent senior stakeholder engagement and executive summary writing.

Skills

Service Owner

GDS Service Standard

End-user computing

Team leadership

Cost modelling

Governance & risk

Executive summaries

Job description

Location: London (hybrid 2d per week - occasional visits to Glasgow)

Duration: 12 months +

Vetting: SC security clearance will be required

Essential Skills & Experience

• Proven experience as a Service Owner or Deputy Service Owner in HMG, public sector or a comparable regulated environment.
• Strong understanding of the GDS Service Standard and experience moving services through Discovery, Alpha, Beta and/or Live phases.
• Experience owning or shaping digital workplace, collaboration, productivity, end-user computing, knowledge-management or AI-enabled services.
• Ability to lead multidisciplinary teams across product, UCD, architecture, business analysis, suppliers and service management.
• Experience contributing to business cases, including cost modelling, benefits realisation, service transition and workforce planning.
• Strong governance, assurance and risk-management capability, including service boards, reporting and senior decision support.
• Excellent senior stakeholder engagement and written communication skills, including board-ready papers and executive summaries.

Desirable Skills & Experience

• Experience working in SECRET-grade or similarly secure environments.
• Knowledge of cloud, air-gapped or classified collaboration platforms.
• Experience of SIAM, consortium, brokerage or multi-supplier operating models.
• Working understanding of ITIL 4 and integration with agile service delivery.
• Experience commissioning or acting on user research and service design evidence.

Our client operates hybrid working, occasional client site visits will be required into Glasgow.