Service Owner

Summer-Browning Associates Ltd; Greater London; On-site; GBP 90,000 - 120,000; Part time

Job summary

Summer-Browning Associates Ltd. is seeking a Service Owner for Digital Workplace & AI to lead cloud transformation efforts in a hybrid London environment. The role requires active security clearance and proven service ownership experience across a range of digital workplace and AI-enabled services.

You will guide multidisciplinary teams across product, UCD, architecture, BA, suppliers and service management while contributing to governance, risk management and executive reporting.

Qualifications

• Active security clearance and background in Service Owner management.
• Experience as Service Owner or Deputy in cloud transformation.
• Understanding of the GDS Service Standard and discovery phases (Discovery, Alpha, Beta, Live).
• Experience owning or enhancing digital workplace, collaboration, productivity, end-user computing or AI-enabled services.
• Ability to lead multidisciplinary teams across product management, UCD, architecture, BA, suppliers and service management.
• Strong governance, assurance and risk management with executive reporting.
• ITIL 4 knowledge and agile service delivery understanding.
• Experience in Tier 2/3 secure government environments (desirable).

Skills

Service Owner experience

GDS Service Standard

Cloud transformation

Digital workplace

Cross-functional leadership

User-centered design (UCD)

Architecture

Business analysis

Supplier management

Service management

Cost modelling

Business case development

Workforce planning

Governance

Risk management

ITIL 4

Gov/Defence security experience

Job description

Service Owner - Digital Workplace & AI

Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend.
Location: London | Hybrid

The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences:

• Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs.
• A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery, Alpha, Beta, and Live phases.
• Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions.
• Demonstrated strength in leading multidisciplinary teams across product management, user-centered design (UCD), architecture, business analysis, suppliers, and service management, fostering a collaborative environment.
• Proficiency in developing or contributing to business cases, with a focus on cost modelling, benefits realization, service transition, and workforce planning, driving organizational success.
• Strong capabilities in governance, assurance, and risk management, with experience in supporting service boards, executive reporting, and facilitating senior stakeholder decision-making.
• A practical understanding of ITIL 4 and its application in agile service delivery environments.
• Experience working in Tier 2/3 secure environments, particularly within the Government or defence, is highly desirable.