Customer Service Advisor - Fixed Term Contract

BD; Winnersh; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Top Employer 2026 (UK)

On-site at Winnersh

Job summary

BD in Winnersh is seeking a Customer Service Advisor on a fixed term contract to support customers and internal teams by managing sales orders, service work orders and enquiries. This role requires accuracy, clear communication and proactive collaboration with cross-functional teams in a fast-paced healthcare environment.

You will ensure timely delivery, maintain customer records and help resolve issues while upholding high service standards.

Qualifications

• Experience in a customer service environment, ideally with order processing or service coordination.
• Confident in handling customer queries and resolving concerns in a calm and structured way.
• Strong attention to detail with the ability to manage and process high volumes of data.

Responsibilities

• Process sales orders and service work orders accurately and within agreed timelines using internal systems.
• Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication.
• Handle incoming calls relating to orders, pricing, product queries, and service requests.
• Maintain and update customer records while ensuring data accuracy across systems.
• Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment.
• Coordinate returns, loan equipment requests, and related documentation and logistics.
• Resolve customer concerns professionally, including managing complaints and escalating where required.

Skills

Customer service

Order processing

Data accuracy

Communication

Time management

Microsoft Outlook

Excel

CRM tools

Tools

CRM tools

Microsoft Outlook

Excel

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Customer Service Advisor - Fixed Term Contract you will join the Customer Service team within the MMS Business Unit, where you will support customers and internal teams by managing sales orders, service work orders, and enquiries. This role plays a key part in delivering a reliable and efficient service experience, helping to build trust and long-lasting relationships with customers while ensuring operational accuracy and timely delivery. Contract till 31.03.2027.

Responsibilities

• Process sales orders and service work orders accurately and within agreed timelines using internal systems
• Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication
• Handle incoming calls relating to orders, pricing, product queries, and service requests
• Maintain and update customer records while ensuring data accuracy across systems
• Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment
• Coordinate returns, loan equipment requests, and related documentation and logistics
• Resolve customer concerns professionally, including managing complaints and escalating where required
• Support internal teams by routing enquiries and maintaining strong working relationships across functions

Preferred Requirements

• Experience in a customer service environment, ideally with order processing or service coordination
• Confident in handling customer queries and resolving concerns in a calm and structured way
• Strong attention to detail with the ability to manage and process high volumes of data
• Comfortable using systems such as Microsoft Outlook, Excel, and CRM tools
• Clear communicator who can build positive relationships across teams and with customers
• Organised and proactive, able to prioritise tasks and manage time effectively

Salary range for the role: £26 500 - £27 500 + benefits

BD is proud to be certified as a Top Employer 2026 in United Kingdom, reflecting our commitment to creating an exceptional working environment

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You".

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

£25,000.00 - £38,125.00 GBP Annual